Bill Rapp Subaru

Every point of contact with Bill Rapp Subaru is professional, friendly, and efficient. It was a wonderful experience - even through COVID-19 - to work with this dealership in Syracuse. The sales ma professional, friendly, and efficient. It was a wonderful experience - even through COVID-19 - to work with this dealership in Syracuse. The sales manager here is able to balance both routine procedures as well as enthusiastically resolve challenges with moving a new car out of state. Thank you for helping us find a new car within the week! More

Our Subaru app said we would get $19K trade, the offered $17 The dealer offered $17k trade, then when we said no, they offered $18. Our Subaru app said we were guaranteed $19K. We emailed this screen print to th The dealer offered $17k trade, then when we said no, they offered $18. Our Subaru app said we were guaranteed $19K. We emailed this screen print to them the night we got the car and have not heard back. The Subaru web site the dealer showed us showed 1.9% for 60 months. When we were signing the papers it said 1.99% The car was washed out front as we arrived. We walked around and found issues in the paint on both front doors and pass rear window. They took across the street to the body shop and came back and said steel woo led the window, and did something in the body shop to the spots in the paint. There at least one still there that was not corrected. Seems like “somebody” besides the purchaser of a $37K car should have noticed this and not needed us to point it out. License plates were taken from our car that had clear plastic covers, and they installed their company plate frames and discarded our plastic covers! Told woman on phone needed to ensure it had remote start. She called and said it did. Went took the car and asked salesman , and he would have to check. Came in next to sign papers, and finance guy yes it has it has very expensive key fob, or you can use app. Then when picked, Salesman said, no it has regular key fobs, and $500 to get Remote fob system or $79 + tax for cell phone access to remote start. This is our 2nd Forester, 1st one came from Van Bortels due to color and trim choice and price, which was a great experience We live 1 1/2 hours from Van Bertels and had Rapp do service on this 2017 and wanted to do business locally. We won’t mistake again Lastly, the lady on the phone said to come in to make the deal and ask for Sales Manager. We came in, asked sales person who greeted us for the Sales Manager. He went to get the Sales Manager and came back and said he was going to help us. More

Great initial experience we'll see how i feel long term and if my purchase holds up, other than that everyone was personal and courteous. and if my purchase holds up, other than that everyone was personal and courteous. More

Frank is a great salesman. My new Touring has lots of changes from my previous Subaru. Frank took the time and patience to bring me up to speed on all of them. The car was well detailed and the purchase changes from my previous Subaru. Frank took the time and patience to bring me up to speed on all of them. The car was well detailed and the purchase went very smoothly from my first contact to my driving out of the dealership in the snow with my new all wheel drive Subaru! More

Great experience, easy to work with, and knowledgeable! I was able to get what I wanted for my trade and keep my payments where I needed them to be. Plus got a great vehicle....all with a very professional s was able to get what I wanted for my trade and keep my payments where I needed them to be. Plus got a great vehicle....all with a very professional salesmen. More

Sales people were not too pushy and seemed to care about what we wanted. Even after we bought the car they cared enough to explain. what we wanted. Even after we bought the car they cared enough to explain. More

Low tire pressure light A woman that knows nothing about a car except driving. I stopped by and they remedied my problem and explained it. Thank you . Maxine Shields A woman that knows nothing about a car except driving. I stopped by and they remedied my problem and explained it. Thank you . Maxine Shields More

I visited Bill Rapp dealership at the second stop of six dealerships of my car search. Sam was efficient and effective inassusting me understand the value of Subaru and the cost. I appreciated his personal dealerships of my car search. Sam was efficient and effective inassusting me understand the value of Subaru and the cost. I appreciated his personal and professional approach. After visiting other dealership I contacted Sam with a few questions which he answered and added helpful information. He searched available inventories and acquired the car I wanted within days and advised me of progress and delivered the car as promised. My experience picking up my vehicle was pleasant and thorough. I am enjoying my Forester and I am very pleased with the lease process. Excellent vehicle and great service I am a happy customee More

Wonderful, such a nice and helpful salesman in our purchase Great experience. I love my previous CrossTrek and bought a newer model. I gave my 2015 CrossTrek to my son. Frank W is fabulous. We would recommend Great experience. I love my previous CrossTrek and bought a newer model. I gave my 2015 CrossTrek to my son. Frank W is fabulous. We would recommend Bill Rapp Subaru, our saleman Frank and of course my CrossTrek. More

My experience at Bill Rapp Subaru was very pleasant. The salesperson, John Fanto, was very patient and a friendly guy as he completed the sale. salesperson, John Fanto, was very patient and a friendly guy as he completed the sale. More