Mark Mcbride was again so helpful when I brought in my vehicle. I called with a dead battery this morning and he advised me. When I brought it in, it was fixed in under an hour and he ran it through the car wash. He checked 2 key fobs to make sure they were charged. He always tries to get us the best price and schedule me when I can have a loaner. I asked my husband is there anything you want to tell Mark and he said , " No you're in good hands." If companies try to steal your employees don't let this one go! In addition the whole team there is equally amazing and I enjoy receiving the videos taken when you fix my car. Cindi F.

Stephen was above and beyond helpful to our daughter who recently bought her first car. She completed grad school, landed her first real career position, and Stephen couldn’t have been any nicer, thorough and patient in explaining everything to her. She leased a 2024 Impreza; all went smoothly and quickly. All the employees we met were professional and welcoming. Highly recommend Stephen and Bill Rapp Subaru!

Payed 33000 for a used Crosstrek. Within 9 months of purchase car needed over 2000 in repairs. Just over a year later another 2200.00 in repairs. never trust bill rapp car sales. They should be honest when you purchase a used vehicle so you can make an informed decision. Shame on bill rapp for not caring about there customers

Both sales and service are top notch. Very friendly, not pushy, in sales and service folks are responsive to my concerns. Does not try to sell extra service. I feel that this dealership is professional and honest. Rich B

Tried Rapp for service as they are closer to where I live. Paid over $100 for a oil change, tire rotation. Surprised service department doesn't perform a mulit-point inspection of items like the battery, fluids, belts, tires, etc. Other dealers, service providers do this as part of most services being performed. Was never offered and didn't know I needed to ask. Helpful to prevent surprise break-downs. Also, like that as a customer you can watch workers. Surprised at how much he seemed to play with his cell phone. Probably will go back to the previous service providers. Oh, and they charge more too.

On November 1, 2023, I purchased a 2020 Subaru WRX. According to the Carfax report provided to me by the salesperson Ulas, it was a one owner lease, with less than 21,500 miles. On November 3, 2023, less than 3 days after I picked the car up, the check engine light illuminated steady, the cruise control shut down, and the cruise control light began blinking. This occurred while driving to my personal mechanics' shop of over 30 years to have safe, quality tires installed as opposed to the worn, low-quality tires that came with the vehicle. By this point I only had the car for less than a full five-day work week and drove less than 52 miles. The greatest majority of one-way driving, about 42 miles was from the dealership back home, and then again a round trip from the dealership back home after the diagnosis test. I arrived at the mechanic's shop and the car was immediately hooked to the diagnostic computer and codes 420, Catalyst System Efficiency Below Threshold Below Bank 1 and 314a1 Sunload Sensor Efficiency Below. Basically, as explained by the mechanic, it was the catalytic converter $$$ and electrical issues $$$. I immediately texted a picture of the reading to the salesperson, Ulas Uysal that worked with me, and we had a phone conversation were minutes after he scheduled a service appointment for 11/15/23 and secured a loner car. I asked Ulas why so far out and he responded that the service dept. opened at 8 and that "you could bring it in earlier as a walk in if you want". I decided to do just that. In actuality, it opens at 7:30 for service. I took the car in where again it was diagnosed with the same codes and was told that parts had to be ordered. At this point I was indirectly called a liar twice by first the service supervisor over a loner car issue (that I will follow up on here later, right now it's about the vehicle service) and second by an unknown employee as explained to me by the Subaru of America representative. I asked how long it might take to get the parts and I was told by the service person about three days and that they would call when the parts arrived. I asked how long it would take to place the seal and I was told again by the "expert" 1-3hours. I was assured that there would be no engine damage as a result of the faulty converter component which was the converter seal. I was told by the service supervisor as long as the check ending light is "not blinking" it should be fine. Low and behold, the "expert" is dead wrong, again. Power is definitely lost and sluggish out traffic lights. Definitely getting carbon deposits in the engine as the fuel/air ratio is not tuned. BTW, did I mention that I was a NYS motor vehicle inspector for 15 years? Well, I'll mention it now. To my surprise, the parts came in in about a day. Long story short, I called Subaru of America with my concerns about how I was called a liar, now two times by employees of Romano Subaru in Syracuse NY, and that was equally useless as Romano Subaru are an "independent dealership" that could basically lie to your face and steal your money and interrupt work life balance. That's another review to come after my now December 4 appointment. All I could say is thank goodness for recording devices. It would be in your best interest to record ALL conversations with anyone in that place and make your concerns known to Subaru of America. They may be independent, but with enough complaints, maybe collectively we could grab the attention of the right person.