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Bill Rapp Subaru

Syracuse, NY

2.7
46 Reviews

3451 Burnet Avenue

Syracuse, NY

13206

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46 Reviews of Bill Rapp Subaru

April 10, 2024

Payed 33000 for a used Crosstrek. Within 9 months of purchase car needed over 2000 in repairs. Just over a year later another 2200.00 in repairs. never trust bill rapp car sales. The More

by Mcasto69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Unknown
Apr 12, 2024 -

Bill Rapp Subaru responded

Thank you for taking the time to share your feedback. I would like to discuss your concerns further, so please feel free to contact me at your earliest convenience. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

Apr 12, 2024 -

Mcasto69 responded

Thank you for responding to my review. I am very disappointed. The car was making noise when I purchased it and thought it was a normal Subaru after looking it up but the exhaust system was bad. I was not told it would need repairs or I would have went with another vehicle.

February 02, 2024

Both sales and service are top notch. Very friendly, not pushy, in sales and service folks are responsive to my concerns. Does not try to sell extra service. I feel that this dealershi More

by rkblouin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Scoville
Feb 07, 2024 -

Bill Rapp Subaru responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

January 07, 2024

Tried Rapp for service as they are closer to where I live. Paid over $100 for a oil change, tire rotation. Surprised service department doesn't perform a mulit-point inspection of items like the battery More

by ck675h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave or George
Jan 10, 2024 -

Bill Rapp Subaru responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Bill Rapp Subaru. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

Jan 10, 2024 -

ck675h responded

I believe you indicated you would be looking into my concerns. Still no word as to why your dealership advertises a 14 point inspection when it doesn’t. Would also appreciate service tech talked to as phone breaks, the 6-8 I witness shouldn’t be done while a customer is waiting.

November 30, 2023

On November 1, 2023, I purchased a 2020 Subaru WRX. According to the Carfax report provided to me by the salesperson Ulas, it was a one owner lease, with less than 21,500 miles. On November 3, 2023, le More

by SUBARU SUCKS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernie Brown, Frank Signorelli, Ian, Ulas Uysal, Service supv-name unkown
Dec 04, 2023 -

Bill Rapp Subaru responded

We acknowledge your review and are currently looking into the events you’ve detailed.

August 25, 2023

Julie Rotella at Bill Rapp Subaru in Syracuse has always been fabulous the past many years. She is helpful, kind, trustworthy & we have loved our Crosstrek & Impreza. Never any problems. Many thanks Julie & More

by nina.haley75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julie Rotella
Aug 30, 2023 -

Bill Rapp Subaru responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

August 16, 2023

I recently purchased a vehicle from this dealership. From the moment I walked in I received top notch service from the sales associate and management. I have had nothing but excellent service. I stopped More

by Marie Jones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Rabbia , Earnie
Aug 21, 2023 -

Bill Rapp Subaru responded

Thank you for taking the time to write about your experience with us, Marie! At Bill Rapp Subaru, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

July 04, 2023

No communication from Service Department. Brought car in for preventative maintenance. Dropped first thing in morning. Was told work would take an hour. Returned at 1:30. Car still in bay an More

by Freehealer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember names.
Jul 07, 2023 -

Bill Rapp Subaru responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

Jul 25, 2023 -

Freehealer responded

Hi Rebecca, You contacted me regarding a review I left about the service I did/didn't receive.. i sent the email about three weeks ago. I'm reaching out again in hopes that we can resolve the issues Thank you Scott Regis 315-378-4763 home - best number 315-399-3694 cell

June 17, 2023

I had an incident with my car that I had purchased from Bill Rapp. I called the Service department on Wednesday and was routed to voicemail. Im identified myself as a Bill Rapp customer. I initiated a C More

by rongrace53
Recommend Dealer
No
Employees Worked With
never got there
Jun 21, 2023 -

Bill Rapp Subaru responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Rebecca Choquette General Manager rebeccachoquette@rappauto.com

June 12, 2023

Purchased 2020 Forester. MAY 31, 2023 the day of sale and pick up, the inside was dirty, carpet stain, odor, advised the sales representative the Forester was not clean as p More

by G. Anane
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephen Rudenis jr
Jun 14, 2023 -

Bill Rapp Subaru responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Bill Rapp Subaru does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com

February 17, 2023

I bought my Crosstrek there brand new in 2018 and have been pretty happy with them over the years, however recent events have me fuming! In 2021 I started hearing a noise while driving, and had to get More

by Loren
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
In General
Feb 21, 2023 -

Bill Rapp Subaru responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Rebecca Choquette General Manager rebecca@billrapp.com

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