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Bill Rapp Subaru
Syracuse, NY
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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46 Reviews of Bill Rapp Subaru
December 27, 2022
Their service is the best. My tires needed air and their service writer checked it and put air in so I had no wait. Any other dealer I would have been there probably an hour. T My tires needed air and their service writer checked it and put air in so I had no wait. Any other dealer I would have been there probably an hour. That’s why I have bought 12 Outback’s from them More
by rayD
Employees Worked With
Rich
September 26, 2022
I drove from an hour away, worked on trading my 2015 Crosstrek Limited for a 2023 Crosstrek Limited. I can honestly say I was on the fence and had it not been for Ulas Uysal I may not be driving my new Crosstrek Limited for a 2023 Crosstrek Limited. I can honestly say I was on the fence and had it not been for Ulas Uysal I may not be driving my new car right now. He was so patient! I feel like I gained a friend. I will be back! More
by heidi.chrisman
Employees Worked With
Ulas Uysal
September 08, 2021
My husband and I leased a Subaru Forrester and we were to pick it up on Saturday, September 4 at 10 o’clock Their was a little mix up not on the dealers side, which meant our car would not be ready until Wed pick it up on Saturday, September 4 at 10 o’clock Their was a little mix up not on the dealers side, which meant our car would not be ready until Wednesday, we would have been with out a vehicle. They said don’t worry about this at all, we will make it happen and they did!! Sean Abbot took over for our salesman who was on vacation. Sean contacted our Insurance agent, had the car inspected, washed and cleaned. Sean made the vehicle perfect for our appointment with the orientation person to take over and teach us how to drive this beautiful new vehicle. Every person on the sales floor went above and beyond to help us, but it was Sean that did it all he helped two VERY senior citizens. This has been a wonderful experience for us and would definitely encourage anyone looking for a Subaru to go to Bill Rapp this is definitely the place to go! Thank you to all who helped us. We appreciate all of you! More
by Richard and Patricia Minota
Employees Worked With
Sean Abbot
August 21, 2021
I just picked up my Forrester! It has everything on it I asked for. Julie Rotella was excellent to work with! She was friendly, knowledgeable, and had a great rapport with me. She listened and wasn’t pushy asked for. Julie Rotella was excellent to work with! She was friendly, knowledgeable, and had a great rapport with me. She listened and wasn’t pushy and worked to get me exactly what I wanted. It was a great experience! I would highly recommend asking for her! I came away with the best car leasing experience I’ve had so far! I’ve had 5 Suburu’s, she was definitely a caring salesperson. She even gave me a large dark chocolate candy bar in my packet! She was excellent! More
by Lambertkathleen5
Employees Worked With
Julie Rotella
July 06, 2021
Took a chance for a quick oil change, wow, in and out in less than a half hour, way past my expectations , service writer Jenna Gibson was as professional and friendly as ever could be, 5 stars. less than a half hour, way past my expectations , service writer Jenna Gibson was as professional and friendly as ever could be, 5 stars. More
by Bill
Employees Worked With
Jenna Gibson
March 28, 2021
A fantastic experience. My salesperson Tony Madonna was absolutely phenomenal. This was my first purchase from Bill Rapp and I could not be more satisfied. absolutely phenomenal. This was my first purchase from Bill Rapp and I could not be more satisfied. More
by Bill M.
Employees Worked With
Tony Madonna
March 23, 2021
It’s a good experience buying a car at bill rapp, especially with Tony Madonna as our salesman. He gave us the right price right off the bat. No hassling. The car was clean and thoroughly prepared, e especially with Tony Madonna as our salesman. He gave us the right price right off the bat. No hassling. The car was clean and thoroughly prepared, except for some scrambling to install all weather floor mats and no manual in the glove box. More
by Rth
Employees Worked With
Tony Madonna
February 02, 2021
Second purchase from Bill RAPP and I will be going back again. Total professionals and made the buying process easy and fast ! Dealing with Bill RAPP makes you want to deal with them again ! again. Total professionals and made the buying process easy and fast ! Dealing with Bill RAPP makes you want to deal with them again ! More
by MJC
Employees Worked With
Bill Scoville & Brian Ladd
February 02, 2021
We had such a great experience buying our new car... something we hadn't anticipated! To begin, Sam Cerelli, our salesperson was so friendly and knowledgeable, but he was never pushy or high pressure. something we hadn't anticipated! To begin, Sam Cerelli, our salesperson was so friendly and knowledgeable, but he was never pushy or high pressure. It was clear that he wanted us to find a car that we liked and would enjoy driving, and we felt that he was sincere about it, even if that meant if wasn't a Subaru. To be honest, we had pretty much decided on a Honda CRV but after taking one test drive in the Subaru Outback, there was no contest! Sam was incredibly informed about the features of both cars which was helpful to us as we weighed the pros and cons of each. But frankly, there weren't very many cons (or any) for the Subaru. For about the same price, did we get leather seats? No. But we still got heated seats in a much more comfortable car with a smoother ride and a more powerful engine. Additionally, the cargo space in the Outback is better designed than the CRV. We also got heated side-view mirrors, an auto-dimming rearview mirror with a compass, and a much better dashboard display plus a number of other amenities the CRV didn't offer in our price range. We are so glad we decided to go with the Outback, and we couldn't be happier with how we were treated by Sam Cerelli and Bill Rapp Subaru. Sam has been so responsive to our questions and when you call him, if he is unavailable, he calls as soon as he is. We were very impressed with everything about Sam and would recommend him to anyone wanting to buy a Subaru!! We also want to give a shout-out to Business Manager, Sean Abbott. He could not have been nicer or easier to work with. We don't buy a new car that often, but we would not hesitate to return to Bill Rapp Subaru when it is time to purchase another car. Thank you Sam, Sean, and Bill Rapp! More
by mbax
Employees Worked With
Sam Cerelli, Sean Abbott
January 09, 2021
Knowledgeable sales rep Ulas Uysal was extremely helpful and sales price was more than fair. Sales rep convinced us this vehicle was right for us. Reviewed all Forester models and helped us select best mode and sales price was more than fair. Sales rep convinced us this vehicle was right for us. Reviewed all Forester models and helped us select best model for us. More
by kmaier0428
Employees Worked With
Ulas Uysal
