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Bill Jacobs BMW
Naperville, IL
2,880 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,880 reviews
May 23, 2023
I highly recommend working with Russ Millard if you are in the market for a new vehicle. He went above and beyond to make sure we were completely satisfied with our new vehicle. He was very knowledgeable a in the market for a new vehicle. He went above and beyond to make sure we were completely satisfied with our new vehicle. He was very knowledgeable about the vehicles, extremely patient and kept us informed throughout the purchasing process. Russ was an absolute pleasure and the team at Bill Jacobs BMW made our car buying experience enjoyable with no pressure! More
by Rob
Employees Worked With
May 23, 2023
Russ was great, I came in without a specific car in mind, and walked out with a beautiful X2 at a great price. and walked out with a beautiful X2 at a great price. More
by james millette
May 22, 2023
This is my 3rd BMW. Working with Mark Graffagna was an excellent experience. He is professional, courteous, friendly, forthcoming, genuine, and trustworthy. He carefu Working with Mark Graffagna was an excellent experience. He is professional, courteous, friendly, forthcoming, genuine, and trustworthy. He carefully explained the process, was diligent with follow-up and trustworthy. He also carefully coordinated my interaction with others. I would work with Mark again and recommend him to others. More
by CJord
May 22, 2023
Very attentive to detail, and willing to ensure that my trade in was valued at the most. Amazing work ethic by Shaun Patterson. trade in was valued at the most. Amazing work ethic by Shaun Patterson. More
by kevin.medeiros2
Employees Worked With
May 21, 2023
Great people to work with toward buying a new car. Explained every feature of my deal, and provided people to explain every feature of my vehicle. Explained every feature of my deal, and provided people to explain every feature of my vehicle. More
by rbee032598
Employees Worked With
Joshua Schneider
May 20, 2023
Many thanks to Russ Millard and the team at Bill Jacobs BMW. I was in the market for Certified Pre-Owned BMW and they helped me find the perfect match for what I was looking to buy. My BMW 530i is fabulo BMW. I was in the market for Certified Pre-Owned BMW and they helped me find the perfect match for what I was looking to buy. My BMW 530i is fabulous. No high pressure sales tactics just great listening and consultation to make a great match. Thanks Russ! More
by bwheatley4
Employees Worked With
May 19, 2023
I worked with Harry throughout this process, and he was patient, available whenever I had a question regarding my vehicle, and had a fantastic personality. There was never a dull moment, and he made sure t patient, available whenever I had a question regarding my vehicle, and had a fantastic personality. There was never a dull moment, and he made sure to go over everything my vehicle would contain to make sure it was exactly what I wanted! I would do this all over again, but ONLY if Harry was my Advisor! After I received my vehicle Bill Jacobs BMW Dealership, made sure I still got my questions answered to make sure I felt comfortable in my new vehicle. I will be scheduling a follow-up Demo of my car because we didn't get enough time initially! More
by alex
Employees Worked With
May 18, 2023
Fantastic sales department. David Reynoso is a rock star. Very professional and personable. Great experience for my family. David Reynoso is a rock star. Very professional and personable. Great experience for my family. More
by gerdeshs
Employees Worked With
May 17, 2023
I came in for service in May 2023 and Brendon Chervinko was able to help me right away, even with me being an hour early. Brendon even made sure to ask if I was okay with a car wash.....YES PLEASE!!!! was able to help me right away, even with me being an hour early. Brendon even made sure to ask if I was okay with a car wash.....YES PLEASE!!!! More
by Taramcdanielcpa
