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Bill Jacobs BMW
Naperville, IL
2,883 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,883 reviews
June 20, 2023
I had a fantastic experience working with our sales rep Russ Millard at Bill Jacobs BMW in Naperville. He was very patient in answering all of my questions. He also helped me figure out the best options ba Russ Millard at Bill Jacobs BMW in Naperville. He was very patient in answering all of my questions. He also helped me figure out the best options based on what I was looking for. When my husband and I came to pick up the car he, as well as the finance department, were very organized and the process was seamless. We drove further than our local BMW dealership because of the service I received in the sales process. I would highly recommend Bill Jacobs BMW in Naperville. More
by KBERRYHILL
Employees Worked With
June 20, 2023
Excellent experience, highly recommended. Russ and the team at Bill Jacobs took excellent care of me during my recent x7 purchase. I could not be happier. Russ and the team at Bill Jacobs took excellent care of me during my recent x7 purchase. I could not be happier. More
by john
June 19, 2023
I picked up my 2024 BMW X6 from Bill Jacobs in Naperville and couldn't have been happier. My dealer, Maggie Bernard, went above and beyond to make sure I had a positive purchasing experience. I went to sev and couldn't have been happier. My dealer, Maggie Bernard, went above and beyond to make sure I had a positive purchasing experience. I went to several BMW dealers (4) and decided on Bill Jacobs because of Maggie. She was professional and personable. It was a pleasure working with her and I urge anyone looking for a BMW to go to Bill Jacobs and be sure to ask for Maggie! More
by aimeeg
Employees Worked With
Other Employees :
Everyone from the financing dept. to the GM were amazing! My BMW Genius, Gabe was extremely helpful!
June 19, 2023
Great service overall. Worked with us instead of trying to push a vehicle we did not want. Would definitely buy from them again. Worked with us instead of trying to push a vehicle we did not want. Would definitely buy from them again. More
by tednes.michael
June 17, 2023
My experience with Bill Jacobs BMW and my salesman Shaun Patterson was 10 stars. Shaun was very professional, thorough and efficient. This is my first BMW and the experience has made me a client for life. Patterson was 10 stars. Shaun was very professional, thorough and efficient. This is my first BMW and the experience has made me a client for life. More
by Kathie
Employees Worked With
June 17, 2023
The best BMW dealership in the Chicagoland area. Would recommend to everyone if you are looking to purchase to service a BMW Would recommend to everyone if you are looking to purchase to service a BMW More
by ivank
June 13, 2023
I would like to say after purchasing my vehicle from Maggie Bernard at, Bill Jacobs, she is an asset to the company and she did a great job. We love the treatment with that we received and I will sugge Maggie Bernard at, Bill Jacobs, she is an asset to the company and she did a great job. We love the treatment with that we received and I will suggest anyone who is looking for a great car, great people and a good experience go to Bill Jacobs BMW. I just want to say again Maggie is the best! More
by Larrymarie69
Employees Worked With
June 13, 2023
Brought my 2018 X3 to Brendon C at Bill Jacob's for an engine check. Brendon was efficient and friendly. Always a great experience with this dealership and its associates. engine check. Brendon was efficient and friendly. Always a great experience with this dealership and its associates. More
by lmschil
Employees Worked With
Brendon Chervinko
June 12, 2023
I recently purchased a new BMW, and I have to say that the customer service I received was exceptional. From the moment I walked into the dealership, I was greeted with a warm welcome and a smile. The sal the customer service I received was exceptional. From the moment I walked into the dealership, I was greeted with a warm welcome and a smile. The sales representative was knowledgeable and patient, answering all of my questions and providing me with all the information I needed to make an informed decision. The dealership went above and beyond to ensure that I was satisfied with my purchase. They provided me with a detailed tutorial on all the features of the car. The entire process was seamless and stress-free, thanks to the excellent customer service provided by the dealership. Overall, I am extremely satisfied with my experience and would highly recommend this dealership to anyone looking to purchase a new BMW. The level of customer service provided was truly exceptional and made the entire process a pleasure. More
by sap101
Employees Worked With
