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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
2,877 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 2,877 reviews

February 27, 2023

I can’t recommend this place enough. Very thorough and courteous people working here. Love it More

by Villasaad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
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Feb 28, 2023 -

Bill Jacobs BMW responded

Hi Villasaad! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 27, 2023

Nick Huerter is the best in Service. I brought my 3 series in for an oil change and had a great experience More

by Tranhein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Tranhein! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 27, 2023

This dealership deserves 5 stars. Went above and beyond especially with the video from a foreman describing the mechanics of my car! More

by Donald S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Huerter
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Donald S.! We're so happy we were able to help you out! We can't wait to see you again, have a great day.

February 27, 2023

We loved the ease and professionalism of our new car sales experience working with Gigi and Harry and Preston More

by therealschmitty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gigi, Harry, Preston
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Mar 02, 2023 -

Bill Jacobs BMW responded

Therealschmitty, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We can't wait to see you again, have a great day.

February 27, 2023

This was a truly wonderful experience. Donnie was fantastic. Every step of the process was explained clearly and pleasantly. More

by Chris.L
Recommend Dealer
Yes
Employees Worked With
Donnie.K
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Feb 28, 2023 -

Bill Jacobs BMW responded

Chris.l, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 27, 2023

Steven Erazo is always amazing ! Very efficient and very professional. I know I can count on him to get my car serviced. More

by elizabeth
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Elizabeth, we are glad we could help! Thank you again for leaving us this response!

February 27, 2023

Great experience coming to Bill Jacobs BMW. My service advisor Steven Erazo was very accommodating and helpful. More

by robert
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Robert, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We can't wait to see you again, have a great day.

February 27, 2023

Steven Erazo did an amazing job. He kept me updated on my car getting serviced, so I knew what was going on the entire time. More

by angie
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Feb 28, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Bill Jacobs BMW

February 27, 2023

Steven is amazing! So polite and was able to get my car serviced quickly. Great experience coming to Bill Jacobs BMW. More

by gill
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

Hi Gill! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 27, 2023

I know I will always have a good experience coming to Bill Jacobs. Steven Erazo was very helpful and made my experience amazing. More

by gregory
Recommend Dealer
Yes
Employees Worked With
Steven Erazo
Report | Print
Mar 02, 2023 -

Bill Jacobs BMW responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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