Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Jacobs BMW
Naperville, IL
3,277 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust.
For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,277 reviews
September 26, 2023
Bill Jacobs BMW is not only an amazing service center, but they have a fantastic sales team as well. Russ Millard and Mike Adler were both extremely accommodating and helpful. They both made the new car but they have a fantastic sales team as well. Russ Millard and Mike Adler were both extremely accommodating and helpful. They both made the new car ordering and buying process flawless and went out of their way to help when special circumstances arose. Highly recommend this dealership. More
by kt
September 26, 2023
We have been to different Dealerships before & Dealt with Pushy, Rude Salesmen. But Mr Harry Gianos of BMW Naperville was the Best👍🏼👍🏼👍🏼 It made the purchase No Hassle, Easy & Convenient. Thanks Mr. Pushy, Rude Salesmen. But Mr Harry Gianos of BMW Naperville was the Best👍🏼👍🏼👍🏼 It made the purchase No Hassle, Easy & Convenient. Thanks Mr. Harry.. waiting once I win the Lottery for the next BMW Purchase. More
by Happy
Employees Worked With
September 25, 2023
Maggie was incredible! So professional and trustworthy--she went above and beyond to ensure I was satisfied and comfortable with my purchase. She made the entire car buying So professional and trustworthy--she went above and beyond to ensure I was satisfied and comfortable with my purchase. She made the entire car buying process seamless and I'm grateful! Keep up the great work Maggie! More
by Lance
Employees Worked With
September 25, 2023
I received helpful suggestions and excellent service from My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. My service advisor, Donnie. He helped me understand what needed to be done and updated me as needed. More
by Dennis
Employees Worked With
Donnie
September 25, 2023
Donnie is an amazing service representative. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. He truly cares about his customers and knows the meaning of customer service. He is a natural at what he does. More
by Marie
Employees Worked With
Donnie
September 25, 2023
I thought the employees were very nice and helpful. Marlenne took the time to help me sell my car. I would certainly recommend working with her again. Marlenne took the time to help me sell my car. I would certainly recommend working with her again. More
by Hfpapartments
September 23, 2023
We were very happy with the customer service at Bill Jacobs. Sammy was our client advisor and was terrific in helping us with our custom order of our X7. Mark, the sales manager, was also very nice to Jacobs. Sammy was our client advisor and was terrific in helping us with our custom order of our X7. Mark, the sales manager, was also very nice to work with. Our overall experience here was great, and would definitely recommend this dealership to anyone in the market for a BMW! More
by jeniu
Employees Worked With
Mark Kanter, Samantha Zamora
September 23, 2023
Shaun was very transparent and patient ! He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. He was very responsive and made the process easy and enjoyable. I would highly recommend Shaun. More
by Connie
Employees Worked With
