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Bill Jacobs BMW

Naperville, IL

5.0
3,277 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,277 reviews

October 06, 2023

Brendon was wonderful to work with! Very professional and helpful. Service was fast and easy as well. More

by CBlaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Oct 08, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 06, 2023

Bill was a great resource when purchasing our 2024 BMW X7. He was patient, the test drive experience was one of the best we've had and there was no pushing to close us in our process to find the right nex More

by markmnich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

Oct 09, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. Thanks for the recommendation, and have an amazing day!

October 06, 2023

Khalil is a fantastic person. I have already had my 3rd negotiation with him and BMW Jacobs. Khalil always understands and helps with what is possible for a better deal. I recomme More

by Andre Ontalba
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Bill Jacobs BMW responded

Hi Andre, we're happy you found our staff to be so supportive during your experience here. We are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 05, 2023

My wife and I have had the pleasure of working with the Bill Jacobs BMW team and our wonderful advocate/salesperson, Khalil twice within the last 2 years! We could not have asked for a better person to pur More

by ayoshah723
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We look forward to your next visit! Take care!

October 04, 2023

Bill Jacobs BMW is such a great dealership with even better people! Very clean, updated, and they had more vehicles on the lot and in transit that any other Chicagoland BMW More

by gwendolynorr88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

October 03, 2023

Ordered a BMW i4 with Giovonna and the whole process was awesome. Great communication, low pressure. Very happy with my new car, help with settings, and how easy they made it. More

by whitnk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

Oct 05, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2023

I had been reluctant to purchase a new vehicle because my past experiences at other dealerships were less than satisfactory. But at Bill Jacobs every employee I interacted was an absolute pleasure to deal wi More

by Msandrew251
Recommend Dealer
Yes
Employees Worked With
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation and have an amazing day!

Oct 05, 2023 -

Bill Jacobs BMW responded

Hi, thank you for sharing your positive experience! We can't wait to see you again, have a great day.

October 02, 2023

My Advisor Russ Millard was extremely helpful throughtout the whole process. Amazing service Bill Jacobs! More

by sumair.qureshi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
Oct 04, 2023 -

Bill Jacobs BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

September 30, 2023

Brendon Chervinko helped me diagnose issues I was having with my car and determine a cost effective plan to help get my car in great shape. More

by only1schu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

September 30, 2023

Donnie is always friendly, professional and helpful. He really takes care of me when I need service. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Donnie
Oct 02, 2023 -

Bill Jacobs BMW responded

Hi Jim, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! We hope to see you soon!

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