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Bill Jacobs BMW

Naperville, IL

Overview
Employees
Reviews
Vehicles
5.0
3,277 Reviews
As one of the largest BMW dealerships in the Chicago-land area, Bill Jacobs BMW is fully committed to creating a shopping experience for their customers that matches the luxury products they represent. In keeping with the Bill Jacobs tradition, they promise to provide a customer-friendly purchasing experience, as well as a responsive and reliable experience in their service department. With over 70 years in the automotive business, Bill Jacobs BMW is a name you can trust. For additional information, visit Bill Jacobs BMW at 2495 Aurora Avenue, Naperville, IL 60540.
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2495 Aurora Ave

Naperville, IL

60540

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Showing 3,277 reviews

October 21, 2023

Friendly service. They did great work and got me back on the road quickly. Highly recommend! John Stout was excellent! More

by EKP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stout
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Oct 23, 2023 -

Bill Jacobs BMW responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 21, 2023

It has been a pleasure working with john! He has been informative, efficient and friendly. More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future. Best wishes, BMW Service Center

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

October 21, 2023

On October 11th I bought a 2021 Volkswagen Tiguan from Bill Jacobs BMW. Khalil Guisse was the salesperson who made my car buying experience absolutely wonderful. He was very attentive and answered any of More

by chadexplorer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Trax
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 23, 2023 -

Bill Jacobs BMW responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, we're glad you had such a wonderful experience with us! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 21, 2023

brendon is the best service advisor out of the whole dealership, actually probably the best employee all together More

by telliott1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khalil Guissé
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2023 -

telliott1000 responded

YES

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! We look forward to your next visit! Take care!

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2023

Jeff was awesome, always a great experience, no surprises and everything done one time. First rate… More

by Mike.triko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff in service
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Oct 20, 2023 -

Mike.triko responded

Always a great experience with you guys. Jeff is on it!

Oct 23, 2023 -

Bill Jacobs BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. We are always more than happy to assist you if anything else comes up. Take care!

October 19, 2023

Always a great experience! Highly Recommend BMW and this bill jacobs dealership! Special thanks to Giovanna, Mo, and Mike! More

by Megberki89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Alder
5.0
This rating includes all reviews, with more weight given to recent reviews.
GIOVONNA MONTALVO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2023 -

Bill Jacobs BMW responded

Megberki89, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2023

Always a nice experience at Bill Jacobs. Brendon is very professional and he explains everything in detail. More

by Jeffrey.Garner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendon Chervinko
Report | Print
Oct 22, 2023 -

Bill Jacobs BMW responded

Jeffrey.garner, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Jacobs BMW. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 18, 2023

Jeff was my advisor and explained everything to me. The dealer was efficient and gave quality service More

by Ksd7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff H
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Oct 19, 2023 -

Bill Jacobs BMW responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you have any further questions, please give us a call. We're always happy to help!

October 18, 2023

This is my 3rd lease with Russ Millard at Naperville Bill Jacobs BMW. He is great to work with, honest, friendly, efficient and has your best interest ahead of everything. More

by jessica
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Russ Millard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Bill Jacobs BMW responded

Hi Jessica, we're happy you found our staff to be so supportive during your experience here at BMW Service Center. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 17, 2023

Another great service experience at Bill Jacobs BMW. Jeff Hulsebus is the best! Thanks Jeff More

by marrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hulsebus
Report | Print
Oct 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW Service Center! Please don't hesitate to reach out if there's anything additional we can do for you.

Oct 19, 2023 -

Bill Jacobs BMW responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bill Jacobs BMW! If you have any further questions, please give us a call. We're always happy to help!

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