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Big Star Hyundai - Service Center

Friendswood, TX

4.3
733 Reviews

733 Reviews of Big Star Hyundai - Service Center

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September 09, 2024

Very good job in going over what should also be considered (other than what I listed). More

by SMSAMACKAY925
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 09, 2024

Great job on my service. It was done promptly and they washed it also. Was a pleasure to work with them More

by DAJA10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaleb Chadwell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 09, 2024

Lied about a fuel line and charged me high labor prices for things like adding brake fluid Big rip off price wise they did things that really didn’t need doing. More

by wgpierre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com

September 09, 2024

very friendly and helpful, Knowledge, did great job very pleasant, thank-you been back, very happy with service and sells More

by JIMMYCASH53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mo Shurafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian
Sep 10, 2024 -

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

September 08, 2024

They took my car to be filled and cleaned when I purchased it. They gave it back to me with no floor mats or the cargo area topper that was there when I looked at vehicle.. ive mentioned it two time More

by petree2626
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

September 08, 2024

Dealership was very accommodating with the repair on my 2022 Santa Cruz. Repair was done within an acceptable time frame and performed correctly. Will definitely use again for any repairs needed, Service a More

by toyworldusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Very efficient service. They even provided transportation after a recall was going to take a bit more time than anticipated. More

by djpmolinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

Billy was terrific. He is professional and attentive to detail. I did not deal with anyone else I came in for a 7 am appointment and was very sad that the coffee mach More

by eabopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzBilly zzWilliams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Sorry that the coffee machine was down. Thank you for being a Big Star customer; we look forward to offering you a hot cup of Joe on youe next visit. Happy motoring!

September 08, 2024

Juan Vasquez is an amazing service advisor! He keeps his clients informed, and sends texts videos and truly cares about his customers. He goes above & beyond to take care of Hyundai customers. More

by KENGLEHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

September 08, 2024

The service staff was very helpful with getting all the issues with my vehicle fixed, and the environment was very clean. More

by jdallen1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steffy Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Adams
Sep 09, 2024 -

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

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