Big Star Hyundai - Service Center

We have had our Hyundais serviced at this location for more than 12 years and always have excellent service. more than 12 years and always have excellent service. More

DeeDee Varner is always so kind, helpful and available to help. The service department offers in credible customer service. Billy Williams was very caring and helpful. help. The service department offers in credible customer service. Billy Williams was very caring and helpful. More

A lot better then the one in Baytown everyone was very nice everyone from the first person until I talked to billy nice everyone from the first person until I talked to billy More

Francisco was a kind, patient, very helpful advisor, definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. definitely will come back just because of him, also great team in the back room! Got me in and out in less than 1hr. More

Muchas gracias por el servicio q me otorgaron excelente de antemano gracias espero que en un futuro regresar por su excelente trabajo de antemano gracias espero que en un futuro regresar por su excelente trabajo More

I have been with this Dealership for 3 years and really enjoyed the people who have been there to help me out with my palisade '23 enjoyed the people who have been there to help me out with my palisade '23 More

Customer service was outstanding. Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Th Mr. Vasquez was attentive, polite and made sure I understood everything before I came back for the vehice. My car was serviced in a timely manner. Thank you. More

Thank you for taking care of the recall piece my car had, fast service too. fast service too. More

Always very nice and really want to help solve any issues that you may have. that you may have. More

Service Department is quick and efficient with the regular servicing, especially if you make an appointment - for which there are plenty of slots regularly open. The shuttle service covers quite a lo regular servicing, especially if you make an appointment - for which there are plenty of slots regularly open. The shuttle service covers quite a long range and is very useful. Any inspection findings are explained with decent detail and with video from the technician - HUGE PLUS! However, would appreciate more documentation and in-depth explanations from the service advisors. For example, a list of what was looked at during a multipoint inspection with a Pass/Warning/Fail rating tied to it and why - this would be very handy. In the past, I've had other dealerships provide this level of detail without me requesting for it specifically, but Big Star does not do this without request. In short: they explain what they're doing, why they're doing it, and they get the work turned around promptly. Very good for a dealership, but I have seen more transparency and details in past experiences. More