Big Star Hyundai

Great service The dealership is very easy to work with and they try to make a deal work and they try to make a deal work More

He said there was significant damage to my subframe, necessitating replacing the entire part, but when I asked to see the damage it was just some minor scratches. I don't mind an up sale, but I do mind necessitating replacing the entire part, but when I asked to see the damage it was just some minor scratches. I don't mind an up sale, but I do mind flat out lying about the extent of damage and repairs needed to fix More

Horrible bait and switch. They sent me their own link showing a 2025 Elantra Hybrid SEL Sport for about $20,960 labeled as Big Star Savings. They called and confirmed the pric They sent me their own link showing a 2025 Elantra Hybrid SEL Sport for about $20,960 labeled as Big Star Savings. They called and confirmed the price, ran my credit, and I was approved. When I arrived, I was told the price was “incentives” and they wanted about $4,000 more. If you’re not going to honor the price, don’t send the link, don’t confirm it, and don’t pull someone’s credit. Total waste of time and a hit to my credit. Would not recommend. More

Service is great, just hate that they had to keep my car for 3 days. for 3 days. More

Thank you for help me to get a best deal for a vehicle for my son. for my son. More

Excellent Customer service! Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well More

Very good and straight forward The service was good and straightforward. I didn't wait as long as I did last time straightforward. I didn't wait as long as I did last time More

The appearance of your dealership was excellent. The sale process lasted into the late evening but Marcos did a great job getting the financing all worked out. The next morning I went out to drive The sale process lasted into the late evening but Marcos did a great job getting the financing all worked out. The next morning I went out to drive my truck to work and discovered some damage to the hood of my vehicle. I contacted Luis and he said right then the "he would take care of it". I was really distraught but I had confidence in Luis. He stayed in contact with me. Had me bring in the vehicle and arranged a loaner vehicle. When I got my vehicle back it looked great! Damage was repaired and he also installed a missing chrome piece around the fog light. This was the same piece that I asked my salesman about and he said he "couldn't find one". All in all, my experience turned out to be a good one. Tell Luis THANK YOU for me. JJ More

Service was great, Mary was great, communication was great and overall experience was great. 10/10. great and overall experience was great. 10/10. More

EXTREMELY DISHONEST DEALERSHIP! I was interested in buying a new 2025 Tucson and negotiated over several days by text, email and phone. Their website showed they had 21 new 2025 I was interested in buying a new 2025 Tucson and negotiated over several days by text, email and phone. Their website showed they had 21 new 2025 Tucsons on their lot. The salesperson, Tim, was only concerned about me coming into this office even though I explained I lived 4+ hours away so I wanted to make sure everything pricewise was in writing. I gave Tim the stock # and VIN of the vehicle I was ready to buy and all Tim kept saying was, when are you coming in. Once the numbers, including TT&L was all in writing, and Tim stated in writing, "looks good to me", I packed quickly and made the drive from Corpus Christi, TX to Friendswood, TX on Wed Dec. 3rd. 2.5 hours into my trip to the dealership, at my request, my brother drove to the dealership to ensure my chosen vehicle didn't have any dings, dents, etc. so when I arrived I could sign quickly and get back to Corpus. When my brother arrived at Big Star, he was told they don't have any 2025 Tucsons remaining, despite the fact they were still advertising my chosen vehicle and 20 others. Tim called me again a couple days later and asked me when I can come into his office and make the deal on a 2026 which I told him was a bait and switch tactic and I would not be doing business with Big Star. Then he told me they sold all their 2025's over the prior weekend even though he was negotiating on a 2025 a few hours earlier after I had given him the stock number and VIN for a specific 2025 Tuscon. Exactly one week later, Big Star is still advertising 19 new 2025 Tucsons even though I was told they had sold them all. Apparently they haven't read the Deceptive Trade Practices Act or relating to their sales tactics. I should have read all the 1-Star reviews on Yelp before wasting my time. More