Big Star Hyundai

I recently bought a 2025 Palisade from Arin. She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no ide She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no idea how the service department is as of yet, hoping it will be good. More

Eli was really helpful on open options with also helping me get a vehicle I give a big 5 stars with customer service me get a vehicle I give a big 5 stars with customer service More

No lies or wasting your time I love this place. At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS At first I thought I would have to do the walk of shame out the front door lol but instead I drove away A. STARKS More

The service department is stretched too thin. On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a seco On one scheduled appointment, I was asked to leave my car but was not given a loaner or a rental. I was not given a loaner when I returned for a second appointment until they already had my car for two days. I was called to pick up my car and there were parts of the engine (covers) that were in the trunk. Also, the inside of the back seat had grease marks and the car was not detailed. More

My wife had searched online for the vehicle we were looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still looking for and also went through the process of looking up a term for a lease. We were contacted same day by a salesperson who confirmed they still had the car on the lot. We ended up making a trip to Friendswood, which is about 30 minutes for us and was greeted by the sales manager, who said that our salesperson was bringing the car out for us to look at, didn't love the Pearl white color so they brought out a moonlight cloud one for us. Since we had done the term on the Internet, they had the outline of the deal worked up already, but since it was a different car there was some haggling before we settled on a price. Finance guy was great very clear on all of our options. Overall, we had a great experience Thank you, Alex Jones. More

Would like to know why oil on dip stick is always maybe a quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to quart over full after an oil change. Is dip stick wrong are does it have a quart to much ? Also would like to have a phone call when car is ready to pick up, not a text. Other than dealership trying to sell over priced oil and gas products, service not to bad. More

Two and a half hours for an oil change. Every time I come from service it's at least this long or longer Every time I come from service it's at least this long or longer More

The pricing was not clear. They didn't have the Manufacture sticker price information on any cars. I have never been to a dealership that didn't have the information about th They didn't have the Manufacture sticker price information on any cars. I have never been to a dealership that didn't have the information about the car on one of the windows. Instead of having the pricing clear on the discounts, taxes and etc.. It was back and forth from the salesman to the manager. The salesman (Nick Ram) became very mad and said, we wasted 5 hours of his time. The appointment was at 10:00 AM and it was 12:00 when he got upset. The manager came out to see if we could make a deal. We didn't like having a $3,000.00 charge added to the car. Also, was told we would get $3,000 off the vehicle if we financed it. We only wanted to pay cash which made the salesman more angry. I had already gone to the car and my husband was waiting for our Infiniti key to be returned. My husband came to the car and said, the manager would take off that added fee and we didn't have to finance the car. We had driven from Lake Jackson and was ready to go home. The salesman was with another customer so we continued to wait. Another person was trying to help us but, we still waited. My husband looked at the SUV which was suppose to be detailed. It had some kind of sticky stuff on it. Nick Ram cleaned it off but, was still angry with us. More

"As soon as I entered the dealership, I knew I was in the right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.” right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.” More

I am extremely pleased with the service and care every time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. time I go. Juan was super helpful in getting all of the information needed. They are easy to get in contact with and always go above and beyond. More