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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

November 07, 2025

Checked me in right away, gave me a shuttle back home and then brought me back at the end. Professional all the way More

by GLENNA.TOLLEY
Recommend Dealer
Yes
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Nov 10, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 07, 2025

They replaced my auxiliary battery and main battery, also reset everything. The .ain't battery they sold for $ 400 won't last a year. I'm still having the same problems that they supposed to repair. I will n More

by sexybiker812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary and the service manager
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Nov 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent experience with us. We sincerely apologize that we did not meet your expectations with the service provided and that you are still experiencing issues and lack confidence in our work, which is certainly not the outcome we intended. We understand your frustration, and we want to assure you that we take your concerns seriously and would like to understand more about why you feel the battery will not last and work toward a resolution for your other concerns that are persisting after your last visit. Please reach out to me directly at kohly@bigstarhyundai.com at your earliest convenience so that we can discuss these matters further and attempt to restore your faith in our service. Kohl Young, Service Director

November 06, 2025

Literally the best service I could ever ask for. Thank you for helping me get into my car. I love it More

by salasmax88
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
zzDyiamond zzJones
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Nov 07, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 06, 2025

Here it is 9:04 am and nobody is answering the phones. I bought a used car from you all over a month ago, still have not received my registration. While in the process of buying my car, trying to get a h More

by aquasurface
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Arin Robeson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding your recent experiences with our dealership. We sincerely apologize for the frustration and inconvenience caused by your concerns. We understand how frustrating it is when simple communications are difficult, and when a service visit ends in discovering unexpected damage and a lack of attention in cleaning. We would like to review these issues with the appropriate departments, including our service and title teams to resolve your registration status immediately, and investigate the damage to your rim We value you as a customer and would like the opportunity to work through this to restore your trust in us. Please contact me directly. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 05, 2025

The experience was generally great. There were just a few discrepancies between the salesman and finance dept. More

by mommthws
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vining
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 10, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 03, 2025

Worked with Nate and Eli on a deal over the phone. Drove 4.5 hours to make the purchase and they had the vehicle ready for me when I got there. Vehicle was exactly as advertised. So far everything has More

by jaden4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eli Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Rodriguez
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Nov 07, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 31, 2025

Good communication, not pushy He was very nice and kept me informed about what was needed and showed me the diagnostics More

by Cglamma63
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Print
Nov 03, 2025 -

Big Star Hyundai responded

Thank you so much for your review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

October 31, 2025

very bad service department. They made mistake with me and they do not want to admit it. I recommend them for oil change only (no more than oil change); their mistake with me cos More

by ALMUBAID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kohl Young
Print
Oct 31, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

October 29, 2025

It was good and helpful with getting loan done They were polite and very professional More

by leonardjeter39
Recommend Dealer
Yes
Employees Worked With
Nicholas ram
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Oct 30, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

October 29, 2025

He got us in there quick and helpful with what we were looking for and he gave us good options and he was just really easy to work with More

by Lesliegamboa9712
Recommend Dealer
Yes
Employees Worked With
Bret
Print
Oct 29, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

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