Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Contact Dealership
View Awards

17990 Gulf Freeway

Friendswood, TX

77546

Directions

By Type

Showing 6,899 reviews

November 20, 2025

Great dealership to get a car from. They did everything they could to help me out More

by BIANCASAENZ_11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Chairis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 20, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 20, 2025

I would have rated higher but Arin has not responded to my text about missing key for my vehicle. I have also emailed the dealership and called and no one has responded that I only received one key for the More

by tristanross1982
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arin Robeson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 20, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback regarding the missing second key for your recently purchased vehicle. We sincerely apologize that you have not received a timely response from your salesperson, or through your calls and emails to the dealership about this important matter, and we appreciate you bringing this communication lapse to our attention. We understand your concern about only receiving one key. Please be assured that our team will ensure that key owed to you is provided per our new/preowned vehicle sales policy. I was not able to immediately identify your new or preowned vehicle purchase by your reviewer handle, so please send me your full name and phone number along with make and model purchased to tgomez@bigstarhyundai.com. We will contact you directly to confirm the status of the second key, and if one is owed, to arrange a convenient time for you to pick it up. Again, our apologies. Tony Gomez, General Sales Manager

November 18, 2025

My experience was absolutely top notch. My salesman, Jarred, was nice, attentive, knowledgeable and over the top accommodating. The sales manager, Christian, was honest, easy to deal with a More

by DavidivaD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Valor Ojeda, zzChristian zzKaramitsos
Print
Nov 19, 2025 -

Big Star Hyundai responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

November 18, 2025

They got the car fixed quickly and back to me, but they forgot to give a quote to repair the driver side door handle which I damaged More

by lablum
Recommend Dealer
Yes
Employees Worked With
Adrian
Print
Nov 20, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are happy to hear that the primary repair on your car was completed quickly and returned to you, and we sincerely apologize for the oversight in forgetting to provide you with a quote for the driver side door handle repair, as we know how important it is to have an estimate for all necessary work. We appreciate you bringing this to our attention so we can improve our process and ensure all requested quotes are delivered. We will look forward to providing that quote on your next visit. Kohl Young, Service Director.

November 18, 2025

They finished ahead of schedule, even after adding a couple of things. I was happy More

by Caravan
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Print
Nov 18, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 17, 2025

Smooth test drive and excited to purchase the Kona. Unfortunately the dealer added $8000 on add ons included gps, 'forever tint' etc. 30+ minutes of back and forth with 'talking to the manager' old sch More

by KEL123
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Arin Robeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 19, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We sincerely apologize for the frustration and disappointment you experienced during your purchase attempt, especially following what sounded like a positive test drive. We regret that the final steps involved unexpected add-ons, and pressure tactics which unfortunately resulted in a negative perception of our process. We take your comments regarding the negotiation style and the salesperson's conduct as that is certainly not the professional experience we aim to provide. We are reviewing your experience with our team to ensure our practices reflect the transparency and respectful service our customers deserve. If you are willing, I would like the opportunity to discuss with you personally. Please reach out to me directly at tgomez@bigstarhyundai.com. Tony Gomez, General Sales Manager.

November 17, 2025

After I dropped it off, they took a video of my car and the person was talking fast and it was noisy. I couldn’t understand what they were saying what all my car needed. I tried to call 10 or 12 times diff More

by cynthiareneeroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 19, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. It sounds like we did not meet your expectations in several areas. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 16, 2025

Everything went well and car was ready the same day Just 5 more words Okay More

by fcon2221
Recommend Dealer
Yes
Employees Worked With
Jacinda
Print
Nov 18, 2025 -

Big Star Hyundai responded

Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled you had a positive experience with Big Star.

November 15, 2025

Had an appointment at 1pm, waited 4 hours to get oil change and tires rotation took rotation. Unacceptable! More

by Deborah Moreno
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mehma Baig - Service Drive Mngr
Print
Nov 19, 2025 -

Big Star Hyundai responded

Thank you for your review. We agree, that is too long. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 15, 2025

My service was completed with my vehicle parked at the front and I waited 35 minutes for the keys at the front to find out that the keys were already there after 35 minutes. Additionally my windshield flu More

by Sam26x
Recommend Dealer
No
Employees Worked With
Paul Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Print
Nov 19, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback, we sincerely regret the delay and frustration you experienced while waiting for your keys and that your windshield fluids were not topped off as expected, we are working with our team to improve the vehicle return process and ensure all steps of the service, including fluid checks, are completed thoroughly for every customer. We truly appreciate you letting us know. If you are interested in allowing us to re-top all your fluids, please reach out to me directly at kohly@bigstarhhyundai.com. Kohl Young, Service Director.

1
...
12
13
14
...
690