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Big Star Hyundai

Friendswood, TX

Overview
Employees
Reviews
4.2
6,899 Reviews
We are Big Star Hyundai. You might expect a car company’s top priority to be cars, but not at Big Star Hyundai. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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17990 Gulf Freeway

Friendswood, TX

77546

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Showing 6,899 reviews

December 03, 2025

Your dealership has horrible phone service bc when I call no one ever answers the phone neither does the service manager!!!!! Nor do they call back when you leave a message!!!! More

by juliet010306
Recommend Dealer
Yes
Employees Worked With
Paul Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
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Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

December 02, 2025

They worked hard to make my deal new car become a reality. It took awhile. More

by MELISSASULLINGER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Durran Starks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzNina zzLee
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words. We truly appreciate you taking the time to share positive experience and will remind the team to continue to strive to keep the process as short as possible. We strive to provide excellent service, and your feedback is invaluable.

December 02, 2025

Big Star has the most polite and professional staff ever .Keep up the good work More

by RICHARD_MARY87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dymond
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Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

December 01, 2025

Very disappointed, I am only supposed to pay a $100 deductible for all work. I ended up paying my deductible plus 2 additional hours of labor, RIDICULOUS! I had to call Hyundai America where I bought t More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Chapa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We understand your frustration and disappointment regarding the final charges and apologize if the coverage limitations of your extended service agreement were not clearly explained during your visit. We want to assure you that we are bound by the terms and coverage decisions made by the warranty company, and while we submitted all necessary information for payment, the company declined to cover the diagnostic charges, which resulted in the additional labor fee beyond your deductible. We recognize how frustrating it is to pay extra for work you believed was fully covered, especially since the part in question had been replaced previously, and we regret that you had to contact your warranty provider directly. We aim to make the warranty process as smooth as possible, and we sincerely apologize for this unexpected cost. Kohl Young, Service Director, kohly@bigstarhyundai.com

November 30, 2025

They do a good job but they push for a lot of extra work that according to the manual is not necessary More

by Krun16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Chapa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 30, 2025

Terrible experience and I'm a repeat customer will not every do business again with hyundia dealership in Friendswood Texas More

by JULIOE8788
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nick Ram
1.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 10, 2025 -

Big Star Hyundai responded

Thank you for allowing us the opportunity to be of service to you and for taking the time to provide feedback. We are genuinely sorry to learn that we have fallen short of your expectations since the last sale was completed. Providing excellent support and responsiveness to our customers is paramount, and we take your comments about our business practices seriously. We encourage you to contact me directly at your earliest convenience so we can understand the specific nature of your concerns and work quickly to resolve it and restore your confidence in our commitment to you as a valued customer. Tony Gomez, General Sales Manager, tgomez@bigstarhyundai.com

November 29, 2025

It's came a long way for a while I was considering switching to another dealership because the customer service was poor and felt very unorganized but now that has improved drastically my only complai More

by clint.loomer
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Davila
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 28, 2025

Great service was courteous and prompt with updates. She kept to the scheduled and was respectful when i said that we just do what was scheduled. Explained the things needed to be done for the car but u More

by jeromebalisnomo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacinda Woods
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

November 28, 2025

Everything took 2-3 times as long as necessary. Several times errors required redoing paperwork Bad experience all around More

by Dlbecker13
Recommend Dealer
No
Employees Worked With
Tim, finance, management reps
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you for your review. We apologize for any inconvenience. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

November 28, 2025

Very professional, on time, diligent, I was pleasantly surprised. This was my first visit and I am vey impressed More

by Cerecaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 04, 2025 -

Big Star Hyundai responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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