Bert Smith BMW

I was impressed with this dealership. I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained th I went into the dealership to compare it to Mercedes and Lexus. Reem Karroum helped show me the ones that would I was interested in. She explained the vehicles to me along with test driving the cars. I ended up coming back and buying the vehicle there. A smooth transaction it was from start to end. More

Excellent service - Easy to make an appointment. Car was done on time as expected with good explanations. Car was done on time as expected with good explanations. More

Mirnez was fast and efficient. He had the work completed the day after I dropped off my i4 and he had to order one of the parts. He had the work completed the day after I dropped off my i4 and he had to order one of the parts. More

Brandon Gimlin and the rest of the Bert Smith team were 1st class in all ways. 1st class in all ways. More

This dealership is reason I traded my BMW and went back to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a v to Mercedes. I have never had some a poor experience at a dealership before. The service department is horrible. The management is horrible. Just a very disappointing experience. You would think dealing with a high quality vehicle they would choose to be a high quality dealership, unfortunately they are not. More

They were helpful and courteous. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale. Seemed responsive to our concerns and seemed to value our satisfaction not just achieving a sale. More

I have used Bert Smith BMW service twice and both times they did a great job, were informative from start to finish and polite. Michael Ayres did not rush me through the process, kept me updated via text a they did a great job, were informative from start to finish and polite. Michael Ayres did not rush me through the process, kept me updated via text and definitely dedicated time and effort to make sure my car was taken care of. More

Mirnes is the best service advisor. He is very responsive and accommodating with service needs He is very responsive and accommodating with service needs More

I rarely leave negative reviews, but my experience with Bert Smith BMW in xx. Petersburg was one of the most disappointing car-buying experiences I have ever had. I negotiated the purchase of a BMW X2 a Bert Smith BMW in xx. Petersburg was one of the most disappointing car-buying experiences I have ever had. I negotiated the purchase of a BMW X2 and made it very clear from the beginning that I live in Stuart, Florida, approximately three hours away. We agreed on a purchase price and discussed financing options. Initially, I planned to finance through my credit union, and I was told that the dealership would not hold the vehicle beyond the end of the day. I offer to make a deposit but they declined. After further discussions, the dealership offered financing through their own lender and I agreed to proceed, completed the financing application process, and was approved. The finance manager called me to let us know that we were approved, congratulated us on the purchase and informed us of the terms. I then informed the sales manager that we were on our way and he asked that we needed to be there before closing time at 6PM. We said no problem and estimated our arrival time at 5:20PM. My wife and I got in the car and began the three-hour drive. During our trip, we received a call from the dealership asking where we were, and we advised them that we were approximately 90 minutes away. At no point during that cALL was I told that that the vehicle had been sold or that it was still being actively offered to other buyers. When we arrived at the dealership, we were shocked to learn that the vehicle had already been sold to someone else. The explanation given was that the dealership has a policy of not holding vehicles and not accepting deposits. However, once I had agreed to finance through the dealership, completed the approval process, and informed them that I was actively driving to pick up the vehicle, I reasonably believed we had a deal. Had anyone told me the vehicle could still be sold while I was literally on the road, I would never have made the trip. What made the experience even more frustrating was that the dealership called to check on our arrival while we were driving but failed to mention that the vehicle was no longer available. They attempted to show me a similar vehicle in a different color, which I turned down and left. I later contacted management to express my disappointment, hoping they would acknowledge the situation and take some responsibility. Instead, the response from the top manager was simply to reiterate that they don’t save cars or accept deposits. I have purchased multiple BMW over the years and I have never experienced this level of disregard for a customer’s time and commitment. Luxury dealerships operate with a higher standard of professionalism and customer service that these people have no idea of, they acted as amateurs. If a customer has agreed on price, completed financing, and is driving several hours to pick up a vehicle, basic courtesy and good business practice would dictate that the vehicle be reserved or, at the very least, that the customer be clearly warned that it remains available for sale. Skip this BMW dealer, there are many others that will gladly go the extra mile to earn your business and treat you like a customer that they really care about. Potential buyers should be aware that even if you have negotiated a deal, completed financing, and are on your way to the dealership, there appears to be no assurance that the vehicle will still be there when you arrive. More

Great product and sales force. Bought the first car we saw and are very pleased Bought the first car we saw and are very pleased More