Bert Smith BMW

I had a tire that was losing pressure. Natalie from Service ordered me a new tire,and arranged for it to be replaced on the same day. She and the dealership staff were very responsive to m Natalie from Service ordered me a new tire,and arranged for it to be replaced on the same day. She and the dealership staff were very responsive to my urgent need. Great first service experience for my new M2! More

My adviser Mirnes is amazing, always taking care of my car and very helpful when is needed . car and very helpful when is needed . More

Very good experience with our purchase. Service was excellent, car was clean before delivery. Great customer service. Service was excellent, car was clean before delivery. Great customer service. More

very poorly cleaned car, no one explained to me how the car works, tires with a 10 pound difference car works, tires with a 10 pound difference More

Need to be better at timing. Was told 90 minutes and it ended up being 3 hours. A few weeks before dropped off X5 the night before our 7:30 am appointment for an engine noise. Was told 90 minutes and it ended up being 3 hours. A few weeks before dropped off X5 the night before our 7:30 am appointment for an engine noise. They had the car 9 days of which 6 were it waiting to be diagnosed. What good is an appointment if it doesn't hold your spot for service? More

Bert Smith BMW handled a recall for me another dealership wouldn’t. Alex was very professional and kept me updated on all services being done on the vehicle. I’m very pleased with my service at Bert Smith St wouldn’t. Alex was very professional and kept me updated on all services being done on the vehicle. I’m very pleased with my service at Bert Smith St Petersburg! More

The individuals in the service division are very accommodating listening to you and the technicians are very professional and explain what they have done if you ask, Overall, a very pleasant experi accommodating listening to you and the technicians are very professional and explain what they have done if you ask, Overall, a very pleasant experience. More

Always accommodating and friendly people who take the time to listen and do all they can to help you time to listen and do all they can to help you More

I’ve never had a bad experience here. Everyone is so nice, remembers me even if it’s been awhile, greets me and makes sure I’m taken care of. Mirnes has been my service advisor for a few Everyone is so nice, remembers me even if it’s been awhile, greets me and makes sure I’m taken care of. Mirnes has been my service advisor for a few years, and he’s amazing. Service is fast, they’ve gone out of their way to help me when things went awry. 12/10. More

Attentive patient and knowledgeable representatives worked as a team to find us the perfect vehicle worked as a team to find us the perfect vehicle More