Bert Smith BMW

Any time you visit this dealership they get it right. They are always on point, take their time and treat you with respect and dignity. If you are not a "car" person, they make you one. They explain thin They are always on point, take their time and treat you with respect and dignity. If you are not a "car" person, they make you one. They explain things so you understand, they explain the reasons for your repair, what the repair means, why the auto needs the repair and what you can do in the future to help the car last. Just the best dealer. I have been to other BMW repair and dealerships in Florida and out of state, Bert Smith is the "BEST" one hands down. Jim A More

Friendly and courteous. However, no one greets you when you are dropping off your car. I walked into the service area and had to stand there with no greeting until I was a However, no one greets you when you are dropping off your car. I walked into the service area and had to stand there with no greeting until I was able to ask someone who can help me. Comparing this to BMW of Tampa or Mercedes of Tampa bay.. this is very outdated place. They were timely and sent a video of the inspection of the car which was nice. More

I visited, evaluated, and asked for quotes for a new X5 from BMW dealers from Naples up to Tampa and Bert Smith was by far the best. Very satisfied with my experience there. from BMW dealers from Naples up to Tampa and Bert Smith was by far the best. Very satisfied with my experience there. More

Courteous, professional, very satisfied. Service advisor addressed all issues and in timely manner. Was impressed with appointment. Service advisor addressed all issues and in timely manner. Was impressed with appointment. More

Bert Smith BMW service is the ultimate best. My service advisor Mirnes is A-1 💯. I had a service appointment today, as always, right on time and superior work done on my BMW. If you want exce My service advisor Mirnes is A-1 💯. I had a service appointment today, as always, right on time and superior work done on my BMW. If you want excellent service and satisfaction Bert Smith BMW is the place to go. More

Easy to work with. I always feel that Juan is looking out for me. I have never had an issue at Bert Smith’s I always feel that Juan is looking out for me. I have never had an issue at Bert Smith’s More

I arrived with a flat 'runflat" tire just minutes before the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace th the service department closed on a Friday evening. The few remaining service staff scrambled to see if they could find someone that could replace the tire so we could head home back to Orlando. Fortunately there was one person left in the shop that graciously stayed late to replace our tire. We are very thankful for the excellent service that went above and beyond. More

Natalie Swain is the best service adviser. She arranged for a loaner for me and provided prompt and excellent service for my 430i Convertible. Thank you very much! She arranged for a loaner for me and provided prompt and excellent service for my 430i Convertible. Thank you very much! More

Outstanding customer service. Great pricing. Gio was the Best. Buying process was seamless with immediate delivery to my home. Very impressed!! Great pricing. Gio was the Best. Buying process was seamless with immediate delivery to my home. Very impressed!! More

Great Customer Service! Alex got us in and out in a timely manner and the car was serviced and delivered as promised! Alex got us in and out in a timely manner and the car was serviced and delivered as promised! More