Bert Smith BMW

New BMW Purchase My wife and I recently purchased a new BMW X5M and Michael Grace (our sales rep) was wonderful and a true pro. Larry Bearnarth (our finance rep) was My wife and I recently purchased a new BMW X5M and Michael Grace (our sales rep) was wonderful and a true pro. Larry Bearnarth (our finance rep) was great and on the spot with everything. We were introduced to everyone and had an amazing car buying experience in every way. Bailey (our BMW Genuis) was on the mark with every detail. Looking forward to a long lasting relationship with Bert Smith. More

Wonderful experience We went in looking at certified pre-owned vehicles and John helped us by quickly narrowing down what our wants and needs matched. We purchased a pris We went in looking at certified pre-owned vehicles and John helped us by quickly narrowing down what our wants and needs matched. We purchased a pristine vehicle and even got an additional discount for being recent college grads, which was icing on the cake. I have no complaints about the process and it was all a very positive experience. Looking forward to purchasing my next car there.. More

Amazing dealer amazing staff We had an amazing experience at this dealer. We leased a vehicle and received a great deal and even better service. I can not recommend them enough. J We had an amazing experience at this dealer. We leased a vehicle and received a great deal and even better service. I can not recommend them enough. Joe in sales was great and Bill the sales manager is a true gentlemen. More

Poor Customer Service decided to rescind my initial poor review of Bert Smith BMW and gave them another shot today, but to my disappointment they fell flat again. After ex decided to rescind my initial poor review of Bert Smith BMW and gave them another shot today, but to my disappointment they fell flat again. After experiencing tremendous service at Reeves BMW and Mercedes Benz of Tampa, it is truly sad to experience such poor customer service at Bert Smith BMW. I did not purchase my BMW or Mercedes at either of the aforementioned dealerships and took my car to each location dozens of times to get it washed and was never told "we are too busy" to wash it. I can guarantee that those other dealerships are just as busy (if not more) than Bert Smith and they never turned me away. They simply set my expectations how long it would take (never more than 45 minutes) and I would wait it out or come back. The guy who came outside to tell me that they are "too busy" had an attitude and seemed annoyed by my request to get a simple car wash two days in a row. I guarantee that if I was a middle aged guy driving the exact same car that I have, I would not have been dealt with in such a poorly mannered way. This guy needs a lesson in customer service and how to treat customers - no matter their age. It's pretty obvious why Bert Smith BMW has worse reviews than any other BMW dealership within a 50 mile radius. It's also now apparent why no 3rd part BMW shop or body shop around this area will recommend going to Bert Smith vs. Reeves. Thanks for the poor service and don't worry I will not bring my car back for a service, a free car wash, or look at your dealership when I get back my next BMW. More

Go see Mr. Michael Grace I admit to being a regular Bert Smith BMW customer, so I am a bit biased. If you are shopping for a new BMW, Bert Smith offers a big dealer experienc I admit to being a regular Bert Smith BMW customer, so I am a bit biased. If you are shopping for a new BMW, Bert Smith offers a big dealer experience in a more modest package. Everyone working at BS presents a professional demeanor and is happy to be working there. The dealership conveys a sense of collegiality and the sales staff are keenly interested in matching customers to the right vehicle. Michael Grace is our sales agent and he is drop drawer. A consummate professional. He knows his product and he is very patient with his customers. No pressure at all, ever. I would not hesitate to recommend Mr. Grace to someone looking to acquire a new BMW. After the sale, the service staff is also top drawer. Eric Behrens is the service representative to work with. Best in the business.. More

Excellent Service My husband and I recently bought our 3rd BMW from Bert Smith and have always received top notch service. I always dreaded the car buying experience un My husband and I recently bought our 3rd BMW from Bert Smith and have always received top notch service. I always dreaded the car buying experience until we purchased our first vehicle at Bert Smith 5 years ago... I did not know how incredibly easy and fast a dealer can get this job done until coming here. My husband and I have enjoyed the excellent service we have received at Bert Smith over the past 5 years. Special shout out to Keith Sanders, ours sales guy, Larry in Finance (3rd car purchased with Larry) and Michele, our genius special, these 3 made the process so comfortable and painless, we wouldn't dream about going anywhere else! More

They will do ANYTHING to sell you a car ...but PLEASE don't expect any kind of warranty service or support once you roll out the door! I bought my new car from them about 18 months ago and i ...but PLEASE don't expect any kind of warranty service or support once you roll out the door! I bought my new car from them about 18 months ago and it has sat on their floor for about 4-6 weeks all told. EVERY time I bring it in for a warranty issue they do everything they can do deny your claim. The last time they told me the "part was cracked" up on the inside of the rear quarter panel and told me it was because "I must have been in an accident" they don't know about. Then no matter what the intermittent defect is, they will always tell you that they "could not duplicate the problem" so they won't fix it. MAC came close to summing it up when he wrote "This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude." I've driven everything from Ford to Porsche, VW to Toyota in all major cities from coast to coast over the last 40 years and I have NEVER had as bad as service on a new car as I have here at Bert Smith. And you want to know the saddest part? His VW dealership across the way is JUST AS BAD. My wife left there in tears when she took her car in the other day to discuss a fuel pump issue on her TDI. In tears...I'm not kidding. But at least they told her off with a smile on their face. More

Incompetent dealership This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer s This is the worst dealership I've used in 15 years. The incompetence at every level is incredible. Bad advice, bad service, and terrible customer service. Everyone has the same attitude. More

Courteous, friendly, fast and great pricing! So, last week I went to check current offers at the Bert Smith dealership (I was looking for the new car) and this is where I got my brand new 2016 ca So, last week I went to check current offers at the Bert Smith dealership (I was looking for the new car) and this is where I got my brand new 2016 car. My salesman Chris Gigon was extremely helpful, professional and knowledgeable. He was very friendly and courteous from the moment we were introduced to. The negotiating process was smooth, Chris Gigon was flexible, and he even went an extra mile to get the best deal for me. I felt no pressure, and I was very comfortable during my visit. I was offered water, coffee and snacks, as these little details add up to the buying experience as well. My salesman and the entire staff (sales manger, finance manager) provided me with all the information, answered my questions, didn't waste any time and the whole buying experience went like a breeze. By the way, a courtesy shuttle service I used to pick up my car was superb! The next day the car was ready, waxed and polished, filled with gas, so I could just hop in and enjoy it. Really great pricing and service! I highly recommend! Thank you! More

Best car buying experience ever! From the first day I entered the dealership, to "just look", until the day I returned to purchase a car, I received excellent, friendly, and informati From the first day I entered the dealership, to "just look", until the day I returned to purchase a car, I received excellent, friendly, and informative service. I would recommend this dealership to anyone looking for a great car. More