Bert Smith BMW

Routine maintenance of 2013 BMW 128I Natalie Swain was my BMW service advisor. Promptly met me at 8:15 AM and had me on the road by 11 AM. Required oil change, tire rotation, brake system Natalie Swain was my BMW service advisor. Promptly met me at 8:15 AM and had me on the road by 11 AM. Required oil change, tire rotation, brake system flush and spark plugs replacement. Auto is going on 7 years old and this is the first major service outside of periodic oil changes. Natalie did an excellent job of running me through BMW recommended service requirements and cost of service. Not surprises and she went out of her way to get me available BMW discounts off repairs costs. Car run appreciably better after service, and has been a reliable vehicle. Bert Smith made some significant upgrades to their service waiting area, allowing me to enjoy internet coverage, along with complimentary coffee and pastries. As mentioned, service was prompt and my visit experience excellent. More

Keith went above and beyond We bought a used vehicle and Keith went above and beyond in helping us with a problem that developed. We were given a loaner and Keith was gave us da We bought a used vehicle and Keith went above and beyond in helping us with a problem that developed. We were given a loaner and Keith was gave us daily updates of progress being made. Keith even called us several days after purchase to check on our trip home, as we were from out of state. Thank you More

Always good service Very polite and efficient service. I've been to other dealers of the brand and I always come back to this one, although it's really far away for me. Very polite and efficient service. I've been to other dealers of the brand and I always come back to this one, although it's really far away for me. More

I Love my new Z4 I had a wonderful experience all the way around! The employees at Bert Smith are very helpful.I really love my new Z4 it handles so sweet! I had a wonderful experience all the way around! The employees at Bert Smith are very helpful.I really love my new Z4 it handles so sweet! More

Evan at Bert Smith BMW service Evan Lamer is a great addition to the Bert Smith BMW Service Department. He is personable, professional, and highly knowledgeable. I highly recommend Evan Lamer is a great addition to the Bert Smith BMW Service Department. He is personable, professional, and highly knowledgeable. I highly recommend Bert Smith BMW for service and sales. More

Our new X7 We are very pleased with our brand new X7. We had previously picked out a vehicle down the street at another dealer but realized the X7 just came out. We are very pleased with our brand new X7. We had previously picked out a vehicle down the street at another dealer but realized the X7 just came out. Luckily we called and spoke to Keith Sanders and there was 1 at the dealer that someone had ordered and changed their mind on. We test drove it and decided we liked it better than the other vehicle we were planning to buy. Keith was great, we felt no pressure from him. He definitely helped us to make a great decision More

Sharon and Ron My Wife and I dealt with John Grima Jr. I would like to commend him on the way were treated while at the dealership. We feel like we got a very good My Wife and I dealt with John Grima Jr. I would like to commend him on the way were treated while at the dealership. We feel like we got a very good deal, and feel like he is an asset to this dealership. More

well taken care of Spend Jan thru Mar here and my car was due for service, scheduling was easy and treated as if I purchased the car from dealership. Cory the service te Spend Jan thru Mar here and my car was due for service, scheduling was easy and treated as if I purchased the car from dealership. Cory the service tech was pleasant and right on the estimate on time to complete. Would recommend Burt Smith BMW. More

BMW Service at Bert Smith I have been to Bert Smith for Service intervals on a few occasions thus far. Each and every time I was scheduled for service, Evan was the Service Adv I have been to Bert Smith for Service intervals on a few occasions thus far. Each and every time I was scheduled for service, Evan was the Service Advisor and I think he does an awesome job. Because of him, there is no doubt in my mind that if/when I decide to get another BMW , I would not hesitate to purchase it from Bert Smith. In summary, Evan represents Bert Smith, and, BMW overaall, superbly. He brings with him the quality and professionalism, Customers expect from a high end Dealership. More

Only use them as needed for warranty service Not good at all. 100% of the time I have taken my car into service it has taken longer than expected. Usually is a multi day event. Outside of warrant Not good at all. 100% of the time I have taken my car into service it has taken longer than expected. Usually is a multi day event. Outside of warranty work where you must use a dealer, there are better more reliable or dependable options at a much lower price. No problem with sales team but the service department is horrible. Over years I have had mutiple service advisors so don’t see this as an advisor issue but more of a service managment problem. More