Bert Smith BMW

Excellent service Natalie Swain is a fantastic service consultant. Her knowledge of process and product always exceeds my expectations. She is courteous, helpful, patie Natalie Swain is a fantastic service consultant. Her knowledge of process and product always exceeds my expectations. She is courteous, helpful, patient and anticipatory of needs. Natalie exemplifies excellence in service and I am greatly appreciative. More

Serice Mirnes Cukojervice is the very best Service Advisor I have had very Professional know his job I have Purchase four BMW Because Mr. Mirnes I love wor Mirnes Cukojervice is the very best Service Advisor I have had very Professional know his job I have Purchase four BMW Because Mr. Mirnes I love working with him Bert Smith Lucky to have on the team Matttie Simons More

Giraldo Family X3 m40i Great service all around. Keith was very helpful, their finance worked hard to make sure the deal was done right. Their tech support was great as well Great service all around. Keith was very helpful, their finance worked hard to make sure the deal was done right. Their tech support was great as well More

Excellent Service _ Top Notch! Always excellent service, Mirnes always listens carefully to each item I have a concern about and handles each a every item, and then looks proactivel Always excellent service, Mirnes always listens carefully to each item I have a concern about and handles each a every item, and then looks proactively at my car and addresses other items I didn't notice (like that rear window wiper blade, I didn't realize needed changing). He also addressed some cosmetic issuses with my wheels, that I didn't notice. It's a comfort knowing he's looking out for my family's safety and service. More

Routine maintenance of 2013 BMW 128I Natalie Swain was my BMW service advisor. Promptly met me at 8:15 AM and had me on the road by 11 AM. Required oil change, tire rotation, brake system Natalie Swain was my BMW service advisor. Promptly met me at 8:15 AM and had me on the road by 11 AM. Required oil change, tire rotation, brake system flush and spark plugs replacement. Auto is going on 7 years old and this is the first major service outside of periodic oil changes. Natalie did an excellent job of running me through BMW recommended service requirements and cost of service. Not surprises and she went out of her way to get me available BMW discounts off repairs costs. Car run appreciably better after service, and has been a reliable vehicle. Bert Smith made some significant upgrades to their service waiting area, allowing me to enjoy internet coverage, along with complimentary coffee and pastries. As mentioned, service was prompt and my visit experience excellent. More

Keith went above and beyond We bought a used vehicle and Keith went above and beyond in helping us with a problem that developed. We were given a loaner and Keith was gave us da We bought a used vehicle and Keith went above and beyond in helping us with a problem that developed. We were given a loaner and Keith was gave us daily updates of progress being made. Keith even called us several days after purchase to check on our trip home, as we were from out of state. Thank you More

Always good service Very polite and efficient service. I've been to other dealers of the brand and I always come back to this one, although it's really far away for me. Very polite and efficient service. I've been to other dealers of the brand and I always come back to this one, although it's really far away for me. More

I Love my new Z4 I had a wonderful experience all the way around! The employees at Bert Smith are very helpful.I really love my new Z4 it handles so sweet! I had a wonderful experience all the way around! The employees at Bert Smith are very helpful.I really love my new Z4 it handles so sweet! More

Evan at Bert Smith BMW service Evan Lamer is a great addition to the Bert Smith BMW Service Department. He is personable, professional, and highly knowledgeable. I highly recommend Evan Lamer is a great addition to the Bert Smith BMW Service Department. He is personable, professional, and highly knowledgeable. I highly recommend Bert Smith BMW for service and sales. More

Our new X7 We are very pleased with our brand new X7. We had previously picked out a vehicle down the street at another dealer but realized the X7 just came out. We are very pleased with our brand new X7. We had previously picked out a vehicle down the street at another dealer but realized the X7 just came out. Luckily we called and spoke to Keith Sanders and there was 1 at the dealer that someone had ordered and changed their mind on. We test drove it and decided we liked it better than the other vehicle we were planning to buy. Keith was great, we felt no pressure from him. He definitely helped us to make a great decision More