Bert Smith BMW

Tired of being emailed for reviews I took my car in for repairs that ended up taking a week to complete. Since then I have been subjected to a barrage of emails asking for my review. Th I took my car in for repairs that ended up taking a week to complete. Since then I have been subjected to a barrage of emails asking for my review. This box tells me I need a narrative of aminimum if 30 words. THIS IS NOT THE WAY TO KEEP CUSTOMERS ext time I will go to BMW Sarasota More

Very professional. Excellent service. No pressure. I brought my vehicle in on a recall. They set me up with a rental within 30 minutes and I was on my way to work. Excellent service. No pressure. I brought my vehicle in on a recall. They set me up with a rental within 30 minutes and I was on my way to work. More

Great Customer Service! The dealership looks nice and clean. Evan (BMW service advisor) is always very friendly and professional when bring in my car. It only takes a few min The dealership looks nice and clean. Evan (BMW service advisor) is always very friendly and professional when bring in my car. It only takes a few minutes to get my loaner car and be on my way. When the car is ready, it is always nicely washed. Jan D. More

Prompt and friendly service! I brought my BMW X1 into this dealer due to a flat tire. Upon arriving at the dealer, I was greeted by a nice staff member that helped set up the rep I brought my BMW X1 into this dealer due to a flat tire. Upon arriving at the dealer, I was greeted by a nice staff member that helped set up the repair and provided a loaner vehicle so I could continue to get to my customer appointments. Picking up my vehicle the next day was just as easy and I was on my way. Thank you for keeping my business moving! More

excelent Just bought a used vehicle from Bert Smith with Dan Brandano as the sales associate. I felt very comfortable with Dan and we were very pleased. Very Just bought a used vehicle from Bert Smith with Dan Brandano as the sales associate. I felt very comfortable with Dan and we were very pleased. Very helpful and professional. Thank you again. Joyce Weatherford More

They contacted BMW and solved the problem . I was quite surprised that they would go out of their way to do this, but they did, and that solved everything. . I was quite surprised that they would go out of their way to do this, but they did, and that solved everything. More

Excelent Mike Ford, the salesman has been a pleasure to work with, he was professional and answered all my calls/texts. I drove from Miami Beach FL to buy my c Mike Ford, the salesman has been a pleasure to work with, he was professional and answered all my calls/texts. I drove from Miami Beach FL to buy my car, it was an excellent experience. Very happy, it’s a Joyful Christmas 2018. Thank you again Mike and Bert Smith for making it happen! Customer Service, Perfect 👌🏻 More

I had the best experience I bought a new BMW X5 this weekend and had an amazing experience at Bert Smith BMW. Mr. Zory, my sales advisor, made the process easy, short and fun I bought a new BMW X5 this weekend and had an amazing experience at Bert Smith BMW. Mr. Zory, my sales advisor, made the process easy, short and fun. After few hours I got a good deal and a new car. Thank you Zory and Bert Smith. More

The Worst Experience of My LIFE I've never in my life experienced such terrible customer service in my entire life. It started off with the terrible service of "the best salesman wit I've never in my life experienced such terrible customer service in my entire life. It started off with the terrible service of "the best salesman with BMW" Mike Ford. He treated me as a fourth class citizen not ever realizing I could purchase the entire vehicle with cash. Mike also kept interrupting my time with him to deal with his paycheck that just came in, other customers; even telling them that the person in his office (me) was not that serious right now about buying a car so, "It was okay." I walked and paced, no one cared after already dealing with this company for hours. I asked to speak with the CFO Larry Graner or E.W. Smith (President/Owner) because I know this wasn't service they would EVER provide anyone; no one would allow me to but a manager that finally saw me after the team pleaded their cases to him. This was after mind you Mike showed me every customer that had been in that day and their names, phones and deals to prove himself I can only assume, a privacy issue within itself. Then he also discriminated against me. He - the GM (never gave me his name or business card) and deeply apologized continuously and transferred me to a sales associate by the name of Roger, who was great with customer service, but it continued to get worse with Dino Actipis in finance. Dino told me he couldn't budge on an interests rate and so I went to Crown Eurocars (Mercedes) where Jessica, David, and Daniel took amazing care of me and got me in the exact SUV I wanted with the lowest interests rate imaginable on 10/13/18. It got soooo bad today (10/14) when I told Dino via text that I was thankful but was able to get a much better interest rate and a car from Crown Eurocars; that he responded with "You should have brought the same co-signer here. I would have got you 2.85." I responded with, "I had no co-signer," to which he responded, "Come on John. You know you don't qualify for *.**. They'll probably be calling you in a couple of days to tell you that. You were over * percent with you Hyundai. They're playing you." I explained that I had the hard copies and hard confirmation from Mercedes Benz financial and I was fine and was very appreciative of their seamless service and professionalism and to please not contact me further as I just wanted him to kindly know I moved on. Hi responded with, "It's called spot delivery in our industry. Google it. Documents you signed can be cancelled by dealer. We don't play those games with consumers. They will call you back. I've only been doing this for 25 years. What do I know." Dino then proceeds to send me a link to Edmunds as I shake with nerves and fears for a moment until I call the GM at Mercedes on a Sunday on the mobile to ensure we are locked solid. (To which we are.) I then stated, "Why are you doing this to me?," to which he responded," Read your 30 day clause. It's on your buyers order and contract you signed. Why? Cause like I said you do not qualify for *.** and just trying to inform you of this practice other dealers do. Someone is lying here." I then informed Dino that I was contacting his GM right now for this stress. Dino responded with, "You're contacting my GM for me being honest and upfront with you? Please don't contact me any further." I then sent him a text stating any further communication would be considered harassment and I would take legal action. This has been the most aggressive and wrong way of doing business I have ever experienced in my lifetime. From the start to the very end, it's not okay. It is the sloppiest of dealerships on all accords and they give selling BMW a bad name, something I have already made BMW Corporate aware of. They lost a very big deal and made a HUGE mistake!!! I'm truly scared of my safety from these individuals and will be ensuring I protect myself legally now. More

Terrible id drive an hour or more to find another bmw dealer Took my car in for recall issue these people screwed up my alignment or steering wheel and refused to fix it. Not unreasonable to expect your vehicle Took my car in for recall issue these people screwed up my alignment or steering wheel and refused to fix it. Not unreasonable to expect your vehicle back in the condition you brought it in. also staff in the service department is rude and unaccountable to the customer. I recommend going any other bmw dealership. More