Bert Smith BMW

Purchase of SUV I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer for the vehicle, made the purchase experience stress-free, and were knowledgeable about the vehicle purchased. They even provided a BMW Guru sheet of most frequently asked questions so that I could quickly become familiar with the vehicle's features. John Grima, the salesman, is a pro in all respects. More

Service appointment I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be return I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be returning when my 2nd BMW is due for service. More

Had an excellent experience with Burt Smith BMW repair services . They were informative , respectful and thorough and provided excellent customer service. Would highly recommend their service department. services . They were informative , respectful and thorough and provided excellent customer service. Would highly recommend their service department. More

Bought an X3 from Bert Smith. John Grima was my salesman. He was excellent both on the phone as well as in person. He knew his inventory, was very accommodating and they got the price right. Was my first tim He was excellent both on the phone as well as in person. He knew his inventory, was very accommodating and they got the price right. Was my first time at Bert Smith and meeting John. Will definitely do business with them in the future. I really cannot think of anything to improve on. Good job John thank you. Martyn More

Had service on my BMW X3, Mirnes really helped me out. They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! They picked up my X3 took care of the issue quickly. Great dealership!! Thanks Bert Smith for great service!! More

excellen customer service dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking dropped my 2018 X5 off for normal service and a wty item. My service advisor Mirnes Cukojevic took excellent care off the drop off as well as picking the vehicle up. Throughout the repair process he kept me up to date via. Maintenance and repair was done perfectly. More

improper diagnosis the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take the replacement parts and labor did not fix the problem, the diagnosis was incorrect, but they refused to acknowledge this, and only said it will take more money to fix problem, had they made some concession and acknowledged the misdiagnosis, I probably would have remained a customer and bought a new vehicle, now I am at another dealer negotiating a new car purchase, jump over a dollar to save a dime mentality More

Ultimate Buying Experience Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finali Excellent product knowledge, dynamic test drives, and after delivery followup by Roger Pederson our Client Advisor. I did 11 test drives before finalizing the purchase of a 2020 BMW X5, including 4 for the X5, 2 at other dealerships and 2 with Roger. Eliminated along the way were Audi Q7 + Q8, Porsche Cayenne, Lexus RX350, Mercedes GLE350 +450, Subaru Ascent and Outback. Accurate trade valuation and best, beat the competition, new vehicle pricing by Greg Sarantis, Sales Manager sealed the deal. He clearly works hard to grow the business. Smooth setup for a factory tour and delivery at the BMW Performance Center in Spartanburg S.C. which I highly recommend, if you can find the time. I drove an X-5 on the track, with a professional driving instructor radioed in, harder, faster and with brake like your life depends on it intensity. The course allows one to acquire confidence and skill to maneuver in Emergency Situations. The Offroad Performance Center course and instructor were just as awesome as I drove the X5 in challenging situations, with appropriate coaching. Also included was a 3 series skid pad exercise, and a "hot lap" around the track seated in an M5, driven by a Professional Driver. We love Bert Smith BMW and our new X5! Thanks for a great experience that we drive with every day. More

Great Service As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. As usual, received top service and advice from Natalie Swain and Dani. They really work at solving my X3 service related issues. Easy to schedule. More

Customer Service This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the feature This is our third vehicle purchased or leased. Salesman was professional and customer focused. The Genius was very helpful as he explained the features of the vehicle. Natalie takes care of the customers and provides great follow up. Very impressed with Keith, our salesperson. We believe that we got good value, relative to product and price. More