
Bert Smith BMW
St Petersburg, FL
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618 Reviews of Bert Smith BMW
super convenient! great technician! couldn't have been any easier to get my passenger side air bag replaced by Bert Smith BMW. They chased me down til i had it done! Thanks! any easier to get my passenger side air bag replaced by Bert Smith BMW. They chased me down til i had it done! Thanks! More
Had a difficult repair job on a 2011 low mileage car. AC issue that was behind the dash. They took the time to correctly examine and diagnose the problem. Did the repairs within a reasonable cost.Result was issue that was behind the dash. They took the time to correctly examine and diagnose the problem. Did the repairs within a reasonable cost.Result was great. Natalie in service is awesome More
Bert Smith BMW service is awesome. My service advisor, Natalie, was helpful, responsive, and honest. Also, the prices were surprisingly slightly less expensive than some of the independent shops I've used Natalie, was helpful, responsive, and honest. Also, the prices were surprisingly slightly less expensive than some of the independent shops I've used before. I am really impressed with my first visit and will be going here from now on. More
Great service. Made appointment on time. Did job well. Very satisfied with performance. Thank you for calling and giving a heads up regarding the recall! Very satisfied with performance. Thank you for calling and giving a heads up regarding the recall! More
I came in to have my leased 2017 BMW X3 serviced, and left 3 hours later with the 2020 model. It really wasn't completely unintentional. My lease was ending in five months and I was already looking to left 3 hours later with the 2020 model. It really wasn't completely unintentional. My lease was ending in five months and I was already looking to the future. I worked with Keith Sanders for the second time. The truth is that he didn't so much sell me a car, as guide me though the process of buying one, or in this case, leasing one. He is a pro in every sense of the word and I highly recommend him as well as Evan in service. They are both outstanding and make it a pleasure to do business with Bert Smith BMW. More
We are extremely pleased with the Top notch service Keith Sanders has provided us during our search for a used car. Due to COVID Stay at Home, we decided to buy online. Keith made sure that every detail was Sanders has provided us during our search for a used car. Due to COVID Stay at Home, we decided to buy online. Keith made sure that every detail was covered. He even drove our car to another business for a third party pre-ownership inspection and also oversaw delivery of the car to our driveway in TN. Thanks Keith,we love our BMW! More
The greatest disappointing of my life For three days, I was looking for a car here at Bert Smith since I am a customer of theirs, and because they gave me a first-class service the previou For three days, I was looking for a car here at Bert Smith since I am a customer of theirs, and because they gave me a first-class service the previous time, I decided to go there and use the same seller. Andrej Dordevic After spending hours dealing with the sale of my vehicle and thinking that the car was Pre Own Certified, it came to light that at the table to sign all the papers, the vehicle was not certified and even, so they did not give me another alternative to wasting all the time I was in the place and going home. And without the car. This was the most significant disappointing day of buying a car. I was so excited, and they were hiding the real truth to me. Mr. Bobby Haines told me he was sorry, but there was nothing he could do. Two days have passed, and the car is still on the web page as Pre Own Certified. Mr. Bobby Haines, as General Sales Manager, left me hopeless, and I regret that he wasted my time and the seller. As a professional, he really fails me, and I hope that whoever buys it does not sign the papers thinking that they are taking a certified car home when it is not. I really would like to buy this car. By the way, nothing personal, just business. Sincerely, Rev. Cesar Cano More
New car search Came to the dealership to perhaps get a new car to lease. Matt Cerro was well informed, courteous, and professional in helping us decide on a new car Came to the dealership to perhaps get a new car to lease. Matt Cerro was well informed, courteous, and professional in helping us decide on a new car. Bobby Haines was also instrumental in our final decision. More
Kudos to Bert Smith BMW and service advisor Natalie Swain for once again affording me a professional, efficient, and enjoyable vehicle service experience. Al Scudieri for once again affording me a professional, efficient, and enjoyable vehicle service experience. Al Scudieri More
Yes, I want your business Matt C. and company went out of their way to get my business. My deal was good for everyone. It took 65 minutes to sign and deliver my car. It took s Matt C. and company went out of their way to get my business. My deal was good for everyone. It took 65 minutes to sign and deliver my car. It took so long because the Business Manager put out a bumper to bumper service deal that I couldn't pass up. He just mentioned it and buying a 2011 BMW, it made to much sense to pass up. More