Bert Smith BMW

Michael Ford helped me to lease my new car. He provided all the details of the transaction and went above and beyond to help me with the set up of my new X3. He brought my new car to my home and took my ol all the details of the transaction and went above and beyond to help me with the set up of my new X3. He brought my new car to my home and took my older car, so I did not have to drive to their location. I am very happy I chose Bert Smith BMW, they were very friendly and accommodated . And Michael provided the best customer service. More

The team here are amazing to deal with. Bobby H and Matt C are true patriots of guest service and the selection of vehicles is great. The service department is second to none. With many choices in the marke C are true patriots of guest service and the selection of vehicles is great. The service department is second to none. With many choices in the market for a preferred dealership, you would be remiss not to start your search for your next vehicle here first. More

John Grima our sales consultant was very patient with us and was very knowledgeable. Bobbie one of the manager helped a little and made it a pleasant experience. Jerry from business office was very professi and was very knowledgeable. Bobbie one of the manager helped a little and made it a pleasant experience. Jerry from business office was very professional. Overall good experience. More

Could not have made it easier or more pleasant Brought cars to my house for me to look at during vivid and did All paperwork from my home!!! Mike ford was so sweet and helpful to deal with!!! cars to my house for me to look at during vivid and did All paperwork from my home!!! Mike ford was so sweet and helpful to deal with!!! More

Excellent service, as usual I go a long way to get service for my car at this dealership because of the service. Excellent customer service and good work, can't beat it. After a I go a long way to get service for my car at this dealership because of the service. Excellent customer service and good work, can't beat it. After a few bad experiences in another place near my house, I definitely think this one is worth the trip. More

Service Gets better The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. The service response at Bert Smith BMW gets better all of the time. I've been a customer for several years and find the staff to be quality people. They provide constant feed back on repair status and deliver on their comments. Special thanks to Joe, Mirnes and Matt in service and to Corey in sales. THANK YOU! More

Urgent service appointment I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I a I had an urgent oil leak in the middle of this COVID-19 experience and Natalie Swain arranged for me to get right in and have it taken care of. As I am "on the elderly side" I've been staying home away from people and Natalie promptly arranged for my car to be picked up at my home and then returned to me. I've been going to BMW service departments for over 25 years and the last 7 years at Bert Smith - Natalie is the most customer-focused service manager I've had. She is not only extremely knowledgeable but simultaneously multi-tasks many important issues and clients, all while making each client feel her warmth and friendship and most importantly, a trust in her sound judgement. More

The dealer called about a recall and offered to come pick up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles up my car an bring a loaner if needed, they came and picked my car fixed the recall and performed the maintenance service that was due in 1500 miles and brought my car back with paperwork and it was all nice an clean. Way to go the extra mile. I will remember that for sure. I already told people how impressed i was with there service. Great job everyone. More

Purchase of SUV I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer I made an inquiry about a vehicle that was of interest, though not looking for a vehicle at the time. The salesman and staff made a reasonable offer for the vehicle, made the purchase experience stress-free, and were knowledgeable about the vehicle purchased. They even provided a BMW Guru sheet of most frequently asked questions so that I could quickly become familiar with the vehicle's features. John Grima, the salesman, is a pro in all respects. More

Service appointment I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be return I had one of my BMW 5 series serviced at Bert Smith and had an excellent experience with my service advisor Natalie Swain. I will definitely be returning when my 2nd BMW is due for service. More