Bert Smith BMW

Hands down the best car buying experience ever. Roger thank you for your expertise, friendliness and love of BMW. You are so right by saying BMW has always been a wonderful vehicle to drive but now with thank you for your expertise, friendliness and love of BMW. You are so right by saying BMW has always been a wonderful vehicle to drive but now with all the customizations, It's at a whole other level. More

I am genuinely tired of the incompetence. Bert Smith damaged my vehicle months ago and the operation director, David Reiff, advised Michael Kennedy will cover the costs for the repairs at the shop of my damaged my vehicle months ago and the operation director, David Reiff, advised Michael Kennedy will cover the costs for the repairs at the shop of my choosing. I contacted the service manager, Michael Kennedy, for payment per David and Michael has not provided the necessary payment. I even contacted the general manager, Larry Graner, for assistance with this matter, but Larry is just as lazy and unresponsive. If you're the GM, Director, or Service Manager, do YOUR JOB & ARRANGE PAYMENT TO RESOLVE THIS! Additionally, I did not appreciate Jayson Cruz, Service Manager, shutting down the service department (he locked the doors/gate and turned off the lights), leaving my vehicle key unattended and in the open, or leaving for the day while I was trying to complete my vehicle pickup inspection with him. I informed both David Reiff and Larry Garner of the incident and to-date I have not received an apology. Do not service your vehicle here, especially if you are a woman! The service team continued to tell me issues were repaired; however, when asked them to demonstrate the functionality they never could... Unless you want to deal with taking this slimmy dealer to court, avoid at ALL costs. More

Michael Kennedy, please call me back!Bert Smith BMW did Michael Kennedy, please call me back! Bert Smith BMW did an expensive "repair" on our BMW X5 35d less than a year ago. The part failed and when we Michael Kennedy, please call me back! Bert Smith BMW did an expensive "repair" on our BMW X5 35d less than a year ago. The part failed and when we brought the car into the dealership to be repaired, it turns out the service tech that did the repair damaged a bolt from the EGR to the Exhaust manifold. We are currently now in Atlanta and when South Atlanta BMW attempted to get Bert Smith to authorize the repair of the manifold, nothing. silence. We have been calling and leaving messages for 44 days!! Michael Kennedy at Bert Smith did tell us a couple of weeks ago that it is being taken care of that the repairs will be done. As of 7/14/21, i received a phone call from South Atlanta BMW saying either I need to pay the 5k for repairs and try suing Bert Smith for reimbursement and return the loaner on 7/15/21 or they will report the loaner stolen. So now I am being stuck with a bill for damages caused by the dealership and no car to drive to work because 2 dealerships can not communicate effectively. Thanks a lot, will never be buying a BMW again, especially from Bert Smith BMW in St Petersburg Florida. THANKS More

If you could work with one sales person - Keith Sanders! He’s been my sales guy for 2 cars and always has my best interest at hand! Hes knowledgeable, honest and fights for his customers! He’s been my sales guy for 2 cars and always has my best interest at hand! Hes knowledgeable, honest and fights for his customers! More

Roger Pedersen greeted us when we entered the dealership Roger Pedersen greeted us when we entered the dealership & he was fantastic! Roger Pedersen greeted us when we entered the dealership & he was fantastic! More

I worked with Natalie in service and the initial problem I went in for is still not fixed. I left a message for her as well as Mike the service manager. I have heard nothing from either one. I went in for is still not fixed. I left a message for her as well as Mike the service manager. I have heard nothing from either one. More

Salesman was not knowledgable about the vehicles. He walked me out in the mid-day Florida summer sun to look at cars that he had the wrong key for. Kept calling me by the wrong name, and the name change walked me out in the mid-day Florida summer sun to look at cars that he had the wrong key for. Kept calling me by the wrong name, and the name changed twice during the encounter. If this is how you get a BMW, I'm not interested. More

No one greets you when you have an appt. you have to look and wait for someone to attend you. They don’t over any warranty courtesy checks. They charge instead of just a quick look. Minor issue solved myself and wait for someone to attend you. They don’t over any warranty courtesy checks. They charge instead of just a quick look. Minor issue solved myself . Manager has no emotion and isn’t friendly More

The service was exceptional today and far exceeded my expectations. I began my connection with Michael and then worked with Doug. Both of them went above and beyond to assist me. I have used Bert Smit expectations. I began my connection with Michael and then worked with Doug. Both of them went above and beyond to assist me. I have used Bert Smith for the past five years and have always had wonderful service but today was one of those days, I will tell everyone about. More

Car lover and customer beware they are uneducated and unknowledgeable and very rude customer service sucks My car was there for nine days I had to track them down to get the diagnosis done and the answer unknowledgeable and very rude customer service sucks My car was there for nine days I had to track them down to get the diagnosis done and the answer they gave me was I'm sorry but I don't have a technician to work on your car but what's the sense of making an appointment. After getting my car in there and spending whatever they spent with it the so-called software update they said they installed corrupted my radio and wouldn't work again. I had one problem when I came in and multiple problems when I walked out. They blindly take advantage of customers and they also have lack of respect with people that have older BMWs when I was told about the other mechanics that are reputable in St Pete they talked very down about them they said they didn't know what they were doing but at least they're half the price and they do wash cars and they do respect their customers That's why people who were going to Bert Smith BMW don't go there anymore. If I have to go a little further I will but I'm going to get the service that I deserve for my car Case closed. More