Bert Smith BMW

Roger Pedersen greeted us when we entered the dealership Roger Pedersen greeted us when we entered the dealership & he was fantastic! Roger Pedersen greeted us when we entered the dealership & he was fantastic! More

I worked with Natalie in service and the initial problem I went in for is still not fixed. I left a message for her as well as Mike the service manager. I have heard nothing from either one. I went in for is still not fixed. I left a message for her as well as Mike the service manager. I have heard nothing from either one. More

Salesman was not knowledgable about the vehicles. He walked me out in the mid-day Florida summer sun to look at cars that he had the wrong key for. Kept calling me by the wrong name, and the name change walked me out in the mid-day Florida summer sun to look at cars that he had the wrong key for. Kept calling me by the wrong name, and the name changed twice during the encounter. If this is how you get a BMW, I'm not interested. More

No one greets you when you have an appt. you have to look and wait for someone to attend you. They don’t over any warranty courtesy checks. They charge instead of just a quick look. Minor issue solved myself and wait for someone to attend you. They don’t over any warranty courtesy checks. They charge instead of just a quick look. Minor issue solved myself . Manager has no emotion and isn’t friendly More

The service was exceptional today and far exceeded my expectations. I began my connection with Michael and then worked with Doug. Both of them went above and beyond to assist me. I have used Bert Smit expectations. I began my connection with Michael and then worked with Doug. Both of them went above and beyond to assist me. I have used Bert Smith for the past five years and have always had wonderful service but today was one of those days, I will tell everyone about. More

Car lover and customer beware they are uneducated and unknowledgeable and very rude customer service sucks My car was there for nine days I had to track them down to get the diagnosis done and the answer unknowledgeable and very rude customer service sucks My car was there for nine days I had to track them down to get the diagnosis done and the answer they gave me was I'm sorry but I don't have a technician to work on your car but what's the sense of making an appointment. After getting my car in there and spending whatever they spent with it the so-called software update they said they installed corrupted my radio and wouldn't work again. I had one problem when I came in and multiple problems when I walked out. They blindly take advantage of customers and they also have lack of respect with people that have older BMWs when I was told about the other mechanics that are reputable in St Pete they talked very down about them they said they didn't know what they were doing but at least they're half the price and they do wash cars and they do respect their customers That's why people who were going to Bert Smith BMW don't go there anymore. If I have to go a little further I will but I'm going to get the service that I deserve for my car Case closed. More

if there are any flaws in my new 750i i cannot find them I have been driving Mercedes for 25 years and it was time for a change Corey Biller at Bert Smith made my experience exceptional the level of service I have been driving Mercedes for 25 years and it was time for a change Corey Biller at Bert Smith made my experience exceptional the level of service is far beyond what i have been used to at the local Mercedes dealer. I would also like to thank Conner for his patience in walking me through the functions which are well thought out and user friendly. I am very happy with my decision to get into a BMW 750i the only thing more comfortable then this automobile is my living room More

Enjoyed working with the team at Bret Smith. Alex Smith and all the rest including Conner the genius. The finance department did a great job. and all the rest including Conner the genius. The finance department did a great job. More

My x1 broke an axle going over a speed bump. Bert smith said it was under warranty and gave me an x3 loaner. The loaner broke an axle going over the same bump. But this time Bert smith said I damaged t said it was under warranty and gave me an x3 loaner. The loaner broke an axle going over the same bump. But this time Bert smith said I damaged the car (it was a newer model) and i owed over 2000. I say they have a design flaw. How could one older car be under warranty and the newer model not be? I was on vacation. I couldn’t go home and I had no car, Eventually, they reduced the price however, It still costs 100s and they have to know they have a design flaw. I don’t understand why one car would be under warranty and the other would not be. More

We looked at cars everywhere from Tesla to land rover to Subaru. I found the ease of working with BMW refreshing in both sales and financing. Would buy from them again in an instant. Subaru. I found the ease of working with BMW refreshing in both sales and financing. Would buy from them again in an instant. More