Bert Smith BMW

I made an appointment to bring car in for a scheduled service and was planning to wait for it and just as i handed my keys over I got a call from family member with a medical emergency, I was about to a service and was planning to wait for it and just as i handed my keys over I got a call from family member with a medical emergency, I was about to ask for my keys back and reschedule appt but Natalie was able to get me a courtesy car for a couple hours. I was able to tend to medical emergency (blood clot in the leg), and make it back to dealership in less than 3 hrs, just as they had completed the service on my car. Thank you to Natalie and the team @ Bert Smith BMW. And nice touch with texting me when the service was complete by adding a video from the Service Technician who worked on my car, updating me on Comp Multi-point inspection points. ie life left on brakes, tires, etc. More

The sales representative Cameron Brown was very helpful and knowledgeable. I would buy another car from him. and knowledgeable. I would buy another car from him. More

Excellent service from start to finish. My salesman was great. Car came exactly as requested (don't touch it off the truck). Working with finance manager was easy and friendly as well. Over My salesman was great. Car came exactly as requested (don't touch it off the truck). Working with finance manager was easy and friendly as well. Overall great dealer to work with. Would def recommend this dealership. More

The staff of sales and service couldn’t have been more courteous and efficient today courteous and efficient today More

This dealership is always a pleasure to deal with. From the purchase of our vehicle to the servicing has always been a simple process. I highly recommend them. From the purchase of our vehicle to the servicing has always been a simple process. I highly recommend them. More

A very professional and pleasurable experience buying from this dealership. I would gladly buy another car from them. from this dealership. I would gladly buy another car from them. More

The dealership and its r representatives were responsive, helpful and informative. the scheduled service was completed within the promised time. The personal attention of the rep coordinating our service was helpful and informative. the scheduled service was completed within the promised time. The personal attention of the rep coordinating our service was particularly appreciated. More

ATROCIOUS Service Center... ZERO STARS... I Own a Car Dealership and my wife has a BMW on Lease... They are Inconsiderate of Time and keep car as long as they say were backed up will get to it soon... Th Dealership and my wife has a BMW on Lease... They are Inconsiderate of Time and keep car as long as they say were backed up will get to it soon... The GM only works Part Time per staff... The GSM is actually the Acting Service Manager and doesnt Listen just Defends a Horrible Service Advisor Staff who told my wife because she Leases her repairs aren't under warranty!!!! Wow Ive heard it all Now.. You get a different warranty based on how You Pay??? Ive been a Car dealer for 34 years and Have Never Seen this Poor of Staff.. Bert Smith should be Very Ashamed at the Cast he's Assembled. I could Go On about the Poor Service but its redundant... Recommend any other place as Its quite Impossible to get this Bad... More

Vey Dishonest.I took my X5 to Bert Smith BMW to get a Vey Dishonest. I took my X5 to Bert Smith BMW to get a regular oil change, they said that my car had 4 recalls, one of them was for a Gas Pump, so I Vey Dishonest. I took my X5 to Bert Smith BMW to get a regular oil change, they said that my car had 4 recalls, one of them was for a Gas Pump, so I told them to go ahead and do it, they said that it would take a couple of days, so I asked them for a loaner, they said that they had none, I was forced to rent a car during those two days, this was on Dec 28th and car rentals were very expensive, it cost me more that $250, and that is only the beginning, a few days after I got my car back, exactly on 01/12/2022, I was driving it and it just stopped working in the middle of the road, luckily it was about 300 yards from my house and some people help me and my sons push it to my driveway, so I called my personal mechanic who happens to be an expert in BMW, and using his computer, he checked the car thoroughly, after doing so, he determined that the Gas Pump was faulty, which means that the gas pump that they had replaced was faulty, so I called the dealership and explained the situation and had the car towed to them, after doing their diagnosis they determined that it was the gas pump and they wanted to charge me over $900 to change it, so I told the advisor that there was a recall on the Gas pump and that just changed it a few days previously and that it should still be under warranty, after that the advisor said that he would look into it, he contacted me after a few hours and said that the technician determined that the Gas Pump was fine and that the car was just on empty that’s why it was not working, and that the gas gauge sensor was faulty completely changing their story, while I know that my car had more than a quarter of a tank when the tow truck picket it up, so long story short, and based on the determination of my mechanic, they went ahead and changed the faulty gas Pump that they had installed, but lied about it so that they would at least charge me for the diagnosis, so I went I got my car back and it drove fine, and the gas gauge sensor is working just fine whenever I fill the car up, the gas gauge is very accurate, so basically all of that was done so that they make me pay what I was not supposed to pay, I paid $235.56, I feel like the service department at Bert Smith BMW completely ripped me off, very dishonest. More

THE PRIMARY REASON I travel to this dealer, is the outstanding service department. I am extremely pleased with the BMW service advisor Mirnes and the service team. outstanding service department. I am extremely pleased with the BMW service advisor Mirnes and the service team. More