Bert Smith BMW

Drew Petzold provide us with a solution and reasonable cost to our repair. He was professional, courteous, patient and understanding. Thank you so much for your excellent customer service, which nowadays cost to our repair. He was professional, courteous, patient and understanding. Thank you so much for your excellent customer service, which nowadays is so very hard to find! Rick & Irina More

BUYER BEWARE!!!Wow owned my pre owned Alfa for now 7 BUYER BEWARE!!! Wow owned my pre owned Alfa for now 7 Months. I have paint failure that Alfa Romeo determine was from an accident. Also got an ali BUYER BEWARE!!! Wow owned my pre owned Alfa for now 7 Months. I have paint failure that Alfa Romeo determine was from an accident. Also got an alignment completed at Tires Plus. They said the passenger rear tire was not able to calibrate, due to evidence of a past accident. Oddly my Carfax was clean so that’s interesting. I called GM Bobby.. He was short and pretty stand off. He said the car fax was clean and still is to this day… I asked how a Luxury dealership did not inspect a vehicle, and catch this before putting into their inventory to sell. Bobby stated, “they perform a road test”, basically an employee drives it down the street and calls it good. Please explain why it cost $797 for a delivery fee. No new tires, no safety inspection clearly. My concern is the vehicles safety. Bobby refused to perform a safety inspection that I previously paid for(pre delivery). Instead insultingly said he’d discount a safety inspection for me. It’s about $250 Really that’s a spit in the face. Alfa would perform service at $75 an hour. Bret Smit is selling a Rip off. After you sell me a car that multiple service stations say has accident damage (not caused by me). All reading, just beware that any pre owned vehicles there could also be hiding issues. I wanted to be a return customer, but now I can’t say I trust your dealership at all. Sadly I recommend you to my clients, and my clients also bought multiple vehicles from you. Trust me now they will know about this situation. The minimum you could have done was, to at least perform a predelivery service(safety inspection) Seeing you clearly didn’t . My sales man Cameron is still amazing he was fast to inform Bobby and also said I should contact carfax. When I asked Bobby for the original date the carfax was pulled, so I can try to have carfax do their buy back guarantee. Bobby aggressively answered “ I’m NOT BUYING BACK YOUR VEHICLE” I had to say clam down I said carfax. Overall just a dirty feeling and uneasy feeling knowing the car I Purchase from a luxury car dealership was in an accident prior to their take over and they got fooled. Now I’m stuck paying for their negligence. More

Natalie is the best!! Gets me in and out and keeps me informed along the way. So much better than other dealerships I’ve been to. informed along the way. So much better than other dealerships I’ve been to. More

Excellent maintenance. History always researched and inspection completed with recommendations to keep vehicle safe. Thanks! inspection completed with recommendations to keep vehicle safe. Thanks! More

My car has been in for service more times than I care to mention. Sucks, right? I've said it before, I rarely have to wash my car because it will be in the shop for some warranty repair reason and service a mention. Sucks, right? I've said it before, I rarely have to wash my car because it will be in the shop for some warranty repair reason and service always delivers it back to me with a fresh wash. The car has been a pain, but it is what it is... My 5-star review is for the service personnel. Literally, the ONLY reason I'm still with BMW is because of Mirnes and the service department. I was really disappointed that my original service advisor Evan left, but Mirnes took over my account and is amazing! I've thought of purchasing a different car, (not BMW) but I really enjoy my service experience at Bert Smith. I don't want to go somewhere else and have bad service. Gerri in the loaner car department is always very kind to me, as is Gary, who brings up the cars and often picks me up when my car is ready. Cars break- that's what warranties are for. The people that help you through it make it a much better experience. Thank you Bert Smith BMW service for always being so kind and helpful. I'm sure I'll unfortunately be seeing you soon! More

Awful service. Every time I call the service department I’m sent to voicemail, I leave a message and never receive a call back. This happens literally every time I call. I’m appalled at the service and hav I’m sent to voicemail, I leave a message and never receive a call back. This happens literally every time I call. I’m appalled at the service and have never experienced this bad of service anywhere. Ever. More

Hands down the best car buying experience ever. Roger thank you for your expertise, friendliness and love of BMW. You are so right by saying BMW has always been a wonderful vehicle to drive but now with thank you for your expertise, friendliness and love of BMW. You are so right by saying BMW has always been a wonderful vehicle to drive but now with all the customizations, It's at a whole other level. More

I am genuinely tired of the incompetence. Bert Smith damaged my vehicle months ago and the operation director, David Reiff, advised Michael Kennedy will cover the costs for the repairs at the shop of my damaged my vehicle months ago and the operation director, David Reiff, advised Michael Kennedy will cover the costs for the repairs at the shop of my choosing. I contacted the service manager, Michael Kennedy, for payment per David and Michael has not provided the necessary payment. I even contacted the general manager, Larry Graner, for assistance with this matter, but Larry is just as lazy and unresponsive. If you're the GM, Director, or Service Manager, do YOUR JOB & ARRANGE PAYMENT TO RESOLVE THIS! Additionally, I did not appreciate Jayson Cruz, Service Manager, shutting down the service department (he locked the doors/gate and turned off the lights), leaving my vehicle key unattended and in the open, or leaving for the day while I was trying to complete my vehicle pickup inspection with him. I informed both David Reiff and Larry Garner of the incident and to-date I have not received an apology. Do not service your vehicle here, especially if you are a woman! The service team continued to tell me issues were repaired; however, when asked them to demonstrate the functionality they never could... Unless you want to deal with taking this slimmy dealer to court, avoid at ALL costs. More

Michael Kennedy, please call me back!Bert Smith BMW did Michael Kennedy, please call me back! Bert Smith BMW did an expensive "repair" on our BMW X5 35d less than a year ago. The part failed and when we Michael Kennedy, please call me back! Bert Smith BMW did an expensive "repair" on our BMW X5 35d less than a year ago. The part failed and when we brought the car into the dealership to be repaired, it turns out the service tech that did the repair damaged a bolt from the EGR to the Exhaust manifold. We are currently now in Atlanta and when South Atlanta BMW attempted to get Bert Smith to authorize the repair of the manifold, nothing. silence. We have been calling and leaving messages for 44 days!! Michael Kennedy at Bert Smith did tell us a couple of weeks ago that it is being taken care of that the repairs will be done. As of 7/14/21, i received a phone call from South Atlanta BMW saying either I need to pay the 5k for repairs and try suing Bert Smith for reimbursement and return the loaner on 7/15/21 or they will report the loaner stolen. So now I am being stuck with a bill for damages caused by the dealership and no car to drive to work because 2 dealerships can not communicate effectively. Thanks a lot, will never be buying a BMW again, especially from Bert Smith BMW in St Petersburg Florida. THANKS More

If you could work with one sales person - Keith Sanders! He’s been my sales guy for 2 cars and always has my best interest at hand! Hes knowledgeable, honest and fights for his customers! He’s been my sales guy for 2 cars and always has my best interest at hand! Hes knowledgeable, honest and fights for his customers! More