Bert Smith BMW

Finally came across an issue with my BMW that required more equipment and expertise than I possess. My convertible top was malfunctioning and as it turns out, needed a new sensor. My service representat more equipment and expertise than I possess. My convertible top was malfunctioning and as it turns out, needed a new sensor. My service representative, Alex, kept me informed of the progress in solving the issue, ordering the correct parts and finally getting the car back to me. More

I received great service. Richard kept me informed of progress in a timely manner. I would recommend. Richard kept me informed of progress in a timely manner. I would recommend. More

Juan was extremely helpful and knowledgeable as usual, I highly recommend Bert Smith service center, I highly recommend Bert Smith service center, More

Salesperson was attentive and informative during the buying process, but there were a couple things outstanding that we had agreed upon that I would need to come back to receive (full detail and rim rep buying process, but there were a couple things outstanding that we had agreed upon that I would need to come back to receive (full detail and rim repair). After the intial purchase the salesperson was completely unavailable and never answered any of my attempts to reach him to schedule these agreed upon services. I will not be going back to Bert Smith because of this. I never had these issues when buying my last 3 BMWs from BMW of Tampa. I have had exceptional experiences at BMW of Tampa and will use them for all of my needs going forward, not Bert Smith. Val, the finance manager was AWESOME - she was the one shining star for me. More

Natalie Swain is the major selling point for Bert Smith. Having made a changd up to Landrover...it didn't take long after experiencing service elsewhere to realise just how important having Natalie as my ad Having made a changd up to Landrover...it didn't take long after experiencing service elsewhere to realise just how important having Natalie as my advocate caring for me and my vehicle. Each visit is a renewed pleasure. She is friendly, knowledgeable, thorough and communicates through the entire visit. When I came back and purchased my Z4 from Bert Smith it was with her input on thoughts on the vehicle reliability and with the understanding she would be my advisor. A desion I'm grateful for. My Z4 is the best BMW I've ever owned having had 1,3 and 5 series as well as X5,X6 and X1. All of which were serviced by Natalie and now she keeps my Z4 finely tuned! More

Richard was very professional, and courteous. The service was faster than expected. I was kept well informed. The service was faster than expected. I was kept well informed. More

Staff and timing were great. But the cleanliness of the facility was fair. Waiting room needs an uplift. Low inventory in the retail shop But the cleanliness of the facility was fair. Waiting room needs an uplift. Low inventory in the retail shop More

Was well received. Juan Aviles handled everything professionally. Friendly, polite, competent. The entire experience at Bert Smith BMW left me with the feeling that m Juan Aviles handled everything professionally. Friendly, polite, competent. The entire experience at Bert Smith BMW left me with the feeling that my car and I were in good hands. More

Thanks for a very smooth transaction. Tyler was great to work with. I am not real happy with the parts department for not getting back to me with someone knowledgeable of charging. Tyler was great to work with. I am not real happy with the parts department for not getting back to me with someone knowledgeable of charging. More

Mirnes is one of the best service advisors anyone can ask for. Jerry in the loaner department is always happy and welcoming to us every time we are there. Thanks Bert Smith BMW. for. Jerry in the loaner department is always happy and welcoming to us every time we are there. Thanks Bert Smith BMW. More