Bert Smith BMW

Great serv ice from Connor Coleman and cashier (lady) Both had great knowledge of BMW and cashier service Thanks Connor and the cahier (I think Valera) (lady) Both had great knowledge of BMW and cashier service Thanks Connor and the cahier (I think Valera) More

Great service person, Merbrs, love the video walk thru of my car. Enjoy getting a clean car back! my car. Enjoy getting a clean car back! More

Great timely service. Natalie is the best. Always prompt and available. Will certainly go to Bert Smiths again. Natalie is the best. Always prompt and available. Will certainly go to Bert Smiths again. More

Bert Smith provided a comprehensive check of my BMW as part of the included maintenance package. I trust them to keep on top of what’s going on. Very happy with their service. part of the included maintenance package. I trust them to keep on top of what’s going on. Very happy with their service. More

My salesman was great and all other associates we interacted with were very helpful too. interacted with were very helpful too. More

Always courteous and respectful BMW service, without a hassle to get a loaner vehicle. Mirnes follows through with the customer and always remains calm no matter how busy the department is. hassle to get a loaner vehicle. Mirnes follows through with the customer and always remains calm no matter how busy the department is. More

I would not do business with Bert Smith BMW for two reasons. My son bought a new very expensive car there. He had the car for one week and the transmission went bad. The way this dealership treated hi reasons. My son bought a new very expensive car there. He had the car for one week and the transmission went bad. The way this dealership treated him was like they didn't care. Today, I went to drop my M8 off for servicing. They couldn't find my name in their system. This was my fault but they had an opening at 8:30 the next day, I said great. then the service guy went to speak with his manager for some unknown reason. He comes back and says you'll haver to wait 30 minutes and then there is some paperwork you'll need to fill out and sign. I said what, for, an oil change. I have to fill out paperwork. I said why don't you fill out the paperwork and I'll sign it tomorrow when I pick the car up or I can leave the car and you can electronically send mw the paperwork and I'll sign it and email it back. He says no you have to wait. I said I'm not waiting and left. Also, as an FYI, I'll most likely buy a new BMW within the next 2 weeks and it won't be from BERT SMITH. The service manager needs to find a new job. He's definitely not a people person and he definitely didn't care about me or my business. More

I have been going to Bert Smith for service on my BMW's for going on 30 years. More often than not the problem was not as bad as I had thought and they always stand behind their work. And Senior Service Ad for going on 30 years. More often than not the problem was not as bad as I had thought and they always stand behind their work. And Senior Service Advisor Natalie has been wonderful to work with for much of this time. You don't have to worry about anything because she will get it done right. More

Roger Pederson Is a true asset to your company. I could of bought this car in Orlando where I live But because of Roger I drove to st Pete to buy this car.. Excellent employees make a I could of bought this car in Orlando where I live But because of Roger I drove to st Pete to buy this car.. Excellent employees make a company..... More

I would like to thank the BMW Service department at Berth Smith in Saint Petersburg. Any customer wants to delivery is vehicle to an outstanding team of certified and experience technicians, so I can keep my Smith in Saint Petersburg. Any customer wants to delivery is vehicle to an outstanding team of certified and experience technicians, so I can keep my X3 running in a peak conditions for many years. Apart of the regular service, the technicians also detected a part that was about the collapse and break, so these kind of preventive actions take definitely plays a huge role. I would like to congratulate Mr. Alex Richman, as a Service Advisor for is extraordinary consideration and care. More