Bert Smith BMW

I took my X5 to Bert Smith BMW for transfer case replacement. Juan Aviles Service Advisor went above and beyond the call of duty to answer all my questions and resolve some minor issues with my vehi replacement. Juan Aviles Service Advisor went above and beyond the call of duty to answer all my questions and resolve some minor issues with my vehicle. This was an extremely great experience to say the least. Thank you Bert Smith BMW service for always being so kind and helpful. I do appreciate Juan Aviles the quick service that I received. More

Bert Smith is a great dealership. Natalie is the best Service Advisor ever. We have been customers since the mid 90s and she has always been efficient, timely, personable and knowle Natalie is the best Service Advisor ever. We have been customers since the mid 90s and she has always been efficient, timely, personable and knowledgeable. More

I will never buy a BMW from any other dealer. The staff was great. The facility was great. The selection of quality vehicles was great. Just an amazing experience all around. The staff was great. The facility was great. The selection of quality vehicles was great. Just an amazing experience all around. More

Excellent service rep who explains everything… dealer could have a better waiting area a little more in line with BMW could have a better waiting area a little more in line with BMW More

We loved our salesman Michael. He went above and beyond helping us. Showed us everything on the car and made it easy. He went above and beyond helping us. Showed us everything on the car and made it easy. More

The people that work there are very nice but the problems do not get solved do not get solved More

Juan in service is always so nice to me and welcoming. He gives great customer service He gives great customer service More

Everything was easy. My car suggested the service, scheduled through the app which was great. Sending me the video from the tech going over all of the key parts of the My car suggested the service, scheduled through the app which was great. Sending me the video from the tech going over all of the key parts of the service was a big help. THe customer lounge could use a refresh to match the quality of the cars and experience though. More

need to spend more time on vehicle prep hope to resolve current problem this week current problem this week More

It was a pleasure working with Roger when we recently ordered our new BMW, the process was seamless and Roger was very helpful. We have received it and are enjoying it very much. Roger reached out durin ordered our new BMW, the process was seamless and Roger was very helpful. We have received it and are enjoying it very much. Roger reached out during the process and after several times to make sure we were happy with everything and if we had any questions or concerns. More