Baierl Toyota

STAY AWAY FROM THIS DEALER, Purchased a used truck at this dealership after driving from another state. The vehicle was fairly priced and appropriately equipped. It was the top of the line trim level. this dealership after driving from another state. The vehicle was fairly priced and appropriately equipped. It was the top of the line trim level. SO, here is the back story. After driving here from another state, I picked up the vehicle on March 7th(Cash deal with trade-in) Upon my return home I took the car to a local dealer to give it the one over, all was good except for the missing spare tire and floor mats (they were in the website pictures). I contacted my salesperson, who cavalierly stated (via email) that he can do nothing but thanked me for purchasing from Baeirl Toyota.I followed up with him and he stated again, nothing he can , I asked to have a manager call me, this never happened. I called and emailed the sales person again and stated that I was never contacted on the date he provided. Today, I finally had the opportunity to talk to a manager and he basically stated that you bought the car as it sits and that if it was missing, there is nothing he can do. He did state that he can get me a spare tire but i will not hold my breath on that with their track record of timely communication. I told the manager that I will start a social media thread on the total lack of customer service. He then asked if i was holding him hotage with a social media posting, and stated so if i get you the car mats will you not post. I stated emphatically that I am writing the post either way. I just thought that they would do the right thing and provide the mats...alas lesson learned here. NEVER do business with them again and let the public and all the folks i know in the Pittsburgh area not to do any business with them. More

Exceeded my expectations. Courtney spent a significant amount of time and effort to resolved an issue with a warranty item. I couldn't be more grateful. Courtney is exception Courtney spent a significant amount of time and effort to resolved an issue with a warranty item. I couldn't be more grateful. Courtney is exceptionable. Overall everything was great. More

Fantastic Job. ..the battery on our Prius died over the weekend and AAA jumped it so I could get it to the dealership on Sunday. I was surprised when I received a c ..the battery on our Prius died over the weekend and AAA jumped it so I could get it to the dealership on Sunday. I was surprised when I received a call around 8:30 on Monday that they already diagnosed the problem but suggested some services that the car needed. I was really surprised when Bryan called a few hours later that the car was finished. We picked the car up around 3:30 pm and everything was perfect. I can't thank you enough and I HIGHLY recommend the Baierl dealership!!!!! More

David is a great sales person. I was really lucky that he was the person I met when I walked into Baierl Toyota a few years ago. I leased the first time then came back at the end I was really lucky that he was the person I met when I walked into Baierl Toyota a few years ago. I leased the first time then came back at the end of my lease to purchased a Toyota. Dave makes the process easy and does everything he can to get you the best car and price. More

At the Service Department I was immediately approached and the staff as usual was courteous, very professional and quick. and the staff as usual was courteous, very professional and quick. More