Baierl Toyota

Service was friendly, on time, efficient. Good first experience with the service department where I bought the CR-V. Good first experience with the service department where I bought the CR-V. More

They are good, can usually get in right away! Some employees could be a little friendlier! I don't care because I deal with Josh and he is AWESOME! I also like Andy Some employees could be a little friendlier! I don't care because I deal with Josh and he is AWESOME! I also like Andy More

Top notch service center. Very professional and knowledgeable as well as friendly. Wait was minimal. Very professional and knowledgeable as well as friendly. Wait was minimal. More

Amazing the Technology that Baierl has in the Service Department! I have dealt with Mark incredible the Product knowledge he has! The Technician that I have been going to over 25 years! Matt is a Master Department! I have dealt with Mark incredible the Product knowledge he has! The Technician that I have been going to over 25 years! Matt is a Master Mechanic! I trust him with anything that he suggests needs to be done! He is part of the Umbrella of the Trust that the Baierl Group strives and insists with the Excellence that makes the Organization stand out! Thank you Baierl Toyota! More

Inadequate Advice, Unprofessional Service & $9,000+ Quote for Known Defect I bought this 2017 Toyota Highlander XLE (3.5L V6 AWD) brand new from Baierl Toyota in 2016 and brought it back to them for servi for Known Defect I bought this 2017 Toyota Highlander XLE (3.5L V6 AWD) brand new from Baierl Toyota in 2016 and brought it back to them for service with 112,233 miles on the odometer. Prior to servicing, I specifically asked service advisor Shawn multiple times whether a transmission flush was safe to perform at this mileage, and I was explicitly assured it was completely safe. Shortly after the service was completed, the vehicle developed a distinct transmission whining noise exclusively during acceleration—a symptom documented word-for-word in Toyota Technical Service Bulletin T-SB-0160-18 regarding the UA80 8-speed transaxle. I returned to Baierl Toyota to have the system inspected under service advisor Joshua Rother, who was dismissive and rude throughout the visit. The diagnostic check took over 2 hours while I was ignored. When I asked him to provide the transmission serial number for my records, he flat-out brushed me off, stating he was "too busy." The technician verified the noise and confirmed it wasn't covered under the CSP, but instead of offering any goodwill assistance or corporate escalation for a long-time customer who bought the vehicle directly from them, they simply handed me an estimate exceeding $9,000 to replace the entire transmission out-of-pocket. Between receiving questionable advice on the flush, experiencing rude and dismissive treatment from Joshua , and being handed a $9,000+ quote for a known factory defect. More

I took my car in for service and the job was completed as necessary. The service reps kept my informed along the way. I think it is ridiculous that you charge extra for credit card transactions, necessary. The service reps kept my informed along the way. I think it is ridiculous that you charge extra for credit card transactions, More

I prefer your dealership and travel farther - Monroeville is much closer— better service all around at your dealership. I’m not big on the new technology that comes up on phone to inform me what’s wrong wit is much closer— better service all around at your dealership. I’m not big on the new technology that comes up on phone to inform me what’s wrong with vehicle— accept or decline. I’m old school and not technically savvy- they are taking away so much interaction with humans ugh More