Baierl Toyota

I have been an avid supporter of Baierl Toyota till a recent experience of basically feeling misled and manipulated regarding their assessment of my trade-in. * In November 2021 I received a postcard f recent experience of basically feeling misled and manipulated regarding their assessment of my trade-in. * In November 2021 I received a postcard from them offering $1000 over the assessed trade-in value of my 2016 Avalon hybrid. In December 2021 I went to Baierl to start the process of looking at a new Avalon hybrid. They did not have it in the color I wanted, so we started the process of looking elsewhere, with me putting down a $500 deposit to ensure the process. *I was told by them eventually that Toyota is discontinuing the Avalon in 2022, so availability would be limited. So I decided to downgrade to a Camry hybrid. After 3 months they found one being built in the color I wanted. We put in a claim for it. *In mid-march I brought my car in for a trade-in evaluation. They offered $16,000. When I told them I had the postcard for $1000 over that, they said that it had expired on 2/28/22 and there was nothing they could do about it--maybe give me $500 more. *I then looked at the trade-in values at Consumer Reports and Kelly Blue book, where the value at both was between $19,000 and $22,000. When i brought that up to Baierl, they said those values can't be trusted and that I had to use the NADA (National Auto Dealers Association) trade-in value. We did, and it said that the trade-in value was around $21,000. * I then went to one of the new, large used car dealers, and they offered $20,000. *I went to Baierl to talk with the sales guy. I was pretty upset. I never yelled or got angry, but I did say, "This isn't right!" a number of times fairly loudly. The sales manager came out, grabbed my deposit check out of the sales guy's hand, handed it to me, and said, "Our business is concluded. Take your check and leave." While walking out, I said again that this wasn't right, and he reasserted that I can't take Consumer Reports and Kelly Blue Book as right, and then he complained to me that the sales guy had spent a lot of time looking for my car, that this was wasted time for them, and it was my fault for reneging on a fair deal. *Not sure what I'm going to do not, but I won't go back to Baierl ever for a car. If you do, definitely benchmark the trade in values of your car and get them to explain why their low-balling is a fair offer. So, even the by the metric they use their offer to was $5000 lower, AND they wouldn't honor a $1000 trade-in coupon because it had expired by 2 weeks, even though the process was started three months earlier. If you go to Baierl, do your homework and benchmark the trade-in value of your car before they assess it. I'm still upset because I love toyota hybrids, but don't trust Baierl. More

Check in was wonderful and the service was outstanding. Noah Earl the service advisor was very friendly and helpful. Noah Earl the service advisor was very friendly and helpful. More

Prior to writing this review, I reached out to Daniel via the Baierl contact page. I saw his responses to a number of poor reviews on Google and wanted to give him the opportunity to address my concerns. Aft the Baierl contact page. I saw his responses to a number of poor reviews on Google and wanted to give him the opportunity to address my concerns. After two weeks of not receiving a response, it became clear that there is no value in the platitudes he leaves online. A couple of months ago I purchased a Prius for my daughter. It was a good experience. Now, we were in the market for an electric vehicle for ourselves and again considered Baierl Toyota as I like to show loyalty when treated well. Before moving to PA I purchased 7 cars in a 5 year period from the same guy/dealer because of that loyalty. After researching my options, I decided on a Tesla Model 3. I found quite a few on Carvana as well as one at Baierl Toyota. I decided to do the deal locally given my past experience. This time my experience was less than acceptable. There seemed to be no desire to work with me. I was offered $120 off of the asking price if I would finance through the dealership at an interest rate more than 4 points higher than my bank. When I challenged that I was offered the same rate as my bank. I decided to not bother with the $120 as my time and credit are worth more than that. Then I was told I would need to come back the next day as they wouldn't be able to cash me out even though I rearranged my schedule to accommodate a "smooth sales process" as promised by Tommy N. When we returned the next day the finance guy started out with a chip on his shoulder. His demeanor was aggressive. After we signed the mileage/odometer statement, he changed the mileage on the form. When I questioned his actions he got even more aggressive and told me not to worry about it and that they do it all the time. He said all the documents we were signing we meaningless and you could "wipe your xxx with them." While they may not be legal documents, if I can wipe with them, I'd rather not be bothered with having to sign them. I suggested he get his attitude in check or find us someone else to work with. He was able to change course and by the end of the deal was much friendlier. The next day I discovered two things. The first was that there wasn't a heated steering wheel as advertised on the website and there was a cable hanging down in the left front wheel well. I reached out to Joe McMahon, as he sent me an email saying he would always be available if I needed him. I also reached out to Tommy. I followed up later in the day with a phone call to Tommy and after not hearing back, texted him. I did finally receive a response from Tommy telling me to take my concerns to the Tesla dealer as it was still under warranty. In addition to all of this, the CarFax shows that Bariel Toyota performed an oil and filter change as part of the intake process. That is simply not possible on an electric vehicle. Based on my past experience I have lost any sense of confidence in Baierl Toyota. As such, when I go to purchase my plug-in hybrid in the next 2 months, Baierl Toyota will not be in consideration for my business. Do better folks! More

My service advisor Noah Earl was excellent. I was in for an inspection and 15,000 mile checkup. Of course i showed up with both an expired registration and insurance card. Noah tracked down the I was in for an inspection and 15,000 mile checkup. Of course i showed up with both an expired registration and insurance card. Noah tracked down the new registration with the state and worked with me on getting the insurance card. In this day and age it was a pleasure to see someone offering great customer service! More

Andy was friendly and efficient. Service performed as expected. Price was higher than ecpected. Even with coupon discount. I am satisfied with the service provided. Service performed as expected. Price was higher than ecpected. Even with coupon discount. I am satisfied with the service provided. More

Andy Ryder was very courteous and took time to explain in detail all the items on my bill. detail all the items on my bill. More

STAY AWAY FROM THIS DEALER, Purchased a used truck at this dealership after driving from another state. The vehicle was fairly priced and appropriately equipped. It was the top of the line trim level. this dealership after driving from another state. The vehicle was fairly priced and appropriately equipped. It was the top of the line trim level. SO, here is the back story. After driving here from another state, I picked up the vehicle on March 7th(Cash deal with trade-in) Upon my return home I took the car to a local dealer to give it the one over, all was good except for the missing spare tire and floor mats (they were in the website pictures). I contacted my salesperson, who cavalierly stated (via email) that he can do nothing but thanked me for purchasing from Baeirl Toyota.I followed up with him and he stated again, nothing he can , I asked to have a manager call me, this never happened. I called and emailed the sales person again and stated that I was never contacted on the date he provided. Today, I finally had the opportunity to talk to a manager and he basically stated that you bought the car as it sits and that if it was missing, there is nothing he can do. He did state that he can get me a spare tire but i will not hold my breath on that with their track record of timely communication. I told the manager that I will start a social media thread on the total lack of customer service. He then asked if i was holding him hotage with a social media posting, and stated so if i get you the car mats will you not post. I stated emphatically that I am writing the post either way. I just thought that they would do the right thing and provide the mats...alas lesson learned here. NEVER do business with them again and let the public and all the folks i know in the Pittsburgh area not to do any business with them. More

Exceeded my expectations. Courtney spent a significant amount of time and effort to resolved an issue with a warranty item. I couldn't be more grateful. Courtney is exception Courtney spent a significant amount of time and effort to resolved an issue with a warranty item. I couldn't be more grateful. Courtney is exceptionable. Overall everything was great. More

Fantastic Job. ..the battery on our Prius died over the weekend and AAA jumped it so I could get it to the dealership on Sunday. I was surprised when I received a c ..the battery on our Prius died over the weekend and AAA jumped it so I could get it to the dealership on Sunday. I was surprised when I received a call around 8:30 on Monday that they already diagnosed the problem but suggested some services that the car needed. I was really surprised when Bryan called a few hours later that the car was finished. We picked the car up around 3:30 pm and everything was perfect. I can't thank you enough and I HIGHLY recommend the Baierl dealership!!!!! More

David is a great sales person. I was really lucky that he was the person I met when I walked into Baierl Toyota a few years ago. I leased the first time then came back at the end I was really lucky that he was the person I met when I walked into Baierl Toyota a few years ago. I leased the first time then came back at the end of my lease to purchased a Toyota. Dave makes the process easy and does everything he can to get you the best car and price. More