Baierl Toyota

Service personnel were very friendly and efficient in the write up for the vehicle. Waiting area upstairs was comfortable and pleasant. write up for the vehicle. Waiting area upstairs was comfortable and pleasant. More

Seamless drop-off of vehicle, loaner was ready to go and the process took 15min. Seamless return of loaner and pickup.of my vehicle. the process took 15min. Seamless return of loaner and pickup.of my vehicle. More

I would absolutely not purchase any vehicle from this dealership. I do understand the current state of the economy and global delays. I called to make an appointment with Sales Rep #1 to talk about avail dealership. I do understand the current state of the economy and global delays. I called to make an appointment with Sales Rep #1 to talk about availability/timing/etc. Arrive at appointment and he is not there. Sales Rep #2 talks to us, answers our questions and let's us know there is nothing available but will call/check-in. He emails a few weeks later that nothing is available. That same afternoon Sales Rep #1 calls and says there ARE some available. The next day we put money down for a 2022 Sienna (AWD/XLE) beginning of February knowing it should arrive late March. After hearing nothing from Sales Rep #1 I call mid-March to check on the status only to find out he no longer works there. Sales Rep #3 does not see the description of the car/our name anywhere. He continues to look/follow-up but doesn't see anything. I go into the dealership and ask to see the GM to find out what is going on. He never once comes out to see me. Sales Rep #4 tries to help, gives me a reason as to why we don't have a van yet (wether it is true or not we will never know) and offers me a Platium level trim, which was way more than we were originally wanting to spend. However, we were trading in and quoted (in writing!) a $15k trade in for our car. After Sales Rep #4 said he would honor the trade-in value we agreed to purchase the platium trim (Even with a $4k above MSRP total). Closing day arrives and it's listed at $5k above MSPR, the wrong financing (3.99% vs 2.99% which we were also verbally promised and qualify for), and only $5k for trade-in! It was all wrong and all lies. They did not honor the trade-in and said there was ANOTHER mix-up and we were given the wrong trade in value quote. After several discussions and barely any apologizes or consideration from the dealership we did purchase the van because we wanted this model and do understand global supply chain. However, we feel like we were completely taken advantage of and mistake after mistake was made with nothing but a "Whoops, so and so before you made these mistakes". Good luck and double and triple check your pricing prior to closing! More

Generally accommodative in terms of scheduling once I get to a person. The online experience for scheduling is just awful. to a person. The online experience for scheduling is just awful. More

Only negative is that it took to long. Should have been done in less than 1 hour. Should have been done in less than 1 hour. More

Top notch dealer that makes it an enjoyable experience for their customers. Can not recommend it enough for their customers. Can not recommend it enough More

Great service at this location! Friendly and attentive staff including the service rider. Thank you! Friendly and attentive staff including the service rider. Thank you! More

Great service and communication. Everything went seamlessly. Explained everything really well. Will go back if needed. Everything went seamlessly. Explained everything really well. Will go back if needed. More

Very reliable, efficient and pleasant people! The car was done in a timely manner! Thanks The car was done in a timely manner! Thanks More