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Baierl Toyota

Mars, PA

3.6
856 Reviews

19045 Perry Highway

Mars, PA

16046

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856 Reviews of Baierl Toyota

September 11, 2013

Patrick was honest, friendly, and NOT PUSHY! These were important qualities for my mom, who recently lost the love of her life. She needed to make her first major decision since the passing of my dad and t More

by frketic43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Sep 12, 2013 -

Baierl Toyota responded

First and foremost, I am deeply sorry for your and your mother's loss. I am very pleased that Patrick was able to take great care of you both, I know your mother will love the Rav4, it is a great vehicle. Please don't hesitate to reach out if you have any more questions. Welcome to the Family and take care! Regards, Stephanie DiCarlo, General Sales Manager.

September 07, 2013

Very easy,very friendly buying experience! I would highly recommend buying a vehicle from Baierl Toyota and Scion. Sales and finance go above and beyond. I am glad to have had Joe Cusick as a salesman and Ry More

by Steve DeVos
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Cusick and Ryan Koch
Sep 09, 2013 -

Baierl Toyota responded

We thank you for this five-star rating. We want to make sure our customers enjoy a comfortable, enjoyable and memorable visit. We have accomplished this goal with you and we thank you for sharing your experience. We are honored to have you as a customer. Congratulations on your Toyota Tundra! Regards, Stephanie DiCarlo, General Sales Manager.

September 05, 2013

Patrick Evans was very knowledgeable, fun to work with, and quite helpful in our selection. Evans and various Baierl personnel kept us informed throughout the transaction, making each phase precise and to More

by agnesmc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Sep 06, 2013 -

Baierl Toyota responded

We are very happy to know you enjoyed your experience with our dealership. Thank you for providing this positive review. We love hearing from our customers and your review makes our day. Thank you again for this great review. We look forward to helping you again in the future. Regards, Stephanie DiCarlo, General Sales Manager.

August 28, 2013

We leased for the first time in 2011, so we had no experience in continuing to lease with a new car. Patrick Evans at Baierl made it a effortless process. More

by reallymine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Judith Davis, Patrick Evans
Aug 29, 2013 -

Baierl Toyota responded

Thank you for this great review. Our goal is to make sure our customers have a comfortable and memorable experience. We are happy to know you have noticed and appreciate our efforts. We are happy to have helped you and honored to have you as a customer. Regards, Stephanie DiCarlo, General Sales Manager.

August 21, 2013

Very rude an unprofessional behavior from the service department when trying to get an issue resolved with a vehicle purchased here that should have been fixed before the vehicle was sold. In attempting More

by CommonSense4Now
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie DiCarlo
August 06, 2013

It was a pleasure working with Brett McNeill and Dan Nalley during the recent purchase of my Highlander. Their help and assistance during the sale was greatly appreciated. I would recommend each to an More

by san086
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Nalley, Brett McNeill
Aug 07, 2013 -

Baierl Toyota responded

Congratulations on your new Highlander! We are grateful for the opportunity to have done business with you; thank you for choosing Baierl Toyota! Your recommendations are invaluable to us as they let us know you fully enjoyed your experience at our dealership. We look forward to working with you again in the future as well as any friends you may send our way! Until then, be sure to like and follow us on Facebook and Twitter. We offer dealership discounts and news exclusively to our fans! Take care, Stephanie DiCarlo, General Sales Manager.

August 02, 2013

I thought I had set up an appt for 6pm on 7/24/13, to meet with an associate regarding a trade in promotion I received in the mail. But when I arrived, the concierge asked me if anyone had gotten back t More

by chiplockab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Aug 05, 2013 -

Baierl Toyota responded

Thank you for the loyalty you have shown our dealership! We are grateful for customers like you and your repeat business. We strive for customer satisfaction in all areas of our dealership and it is apparent you have received the service you most deserve! Patrick's friendly character and product knowledge make him a true asset to our sales team and we're glad he was standing in the right place at the right time! We will be sure Patrick hears of your praises. In the meantime, be sure to like and follow us on Facebook and Twitter. You won't want to miss the coupons and specials we advertise on our pages! Thanks again, Stephanie DiCarlo, General Sales Manager.

August 02, 2013

My experience with Baierl Toyota and Patrick Evans over the years have been truly fabulous. The professionalism and going the extra mile to make my family 100% satisfied has made me a loyal customer of Toy More

by legrej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Aug 05, 2013 -

Baierl Toyota responded

Rick - we are truly grateful for you as a customer and that you have trusted Baierl Toyota/Scion with your automotive needs over the years. Thank you for the loyalty you have shown our dealership and this 5-star review. Patrick will be thrilled to hear you speak so highly of him! We are all passionate about what we do and the people we serve so we are always encouraged to hear back from our happy customers. As always, if there is anything we can do for you, all you have to do is ask! Any of our service members would be eager to help! Take care, Stephanie DiCarlo, General Sales Manager.

July 19, 2013

We initially came in only to gather information, but after Patrick carefully listened to us, he helped us narrow our focus to the Highlander. After that, he patiently introduced us to both the hybrid an More

by charlesnieman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Evans
Jul 22, 2013 -

Baierl Toyota responded

Congratulations on your new car! Thank you for taking the time to leave us this great review and for keeping an open mind while discussing car options with Patrick. Patrick's product-knowledge, patience and willingness to accommodate to customers make him a terrific sales associate. I'm glad to hear he was able to exceed your expectations and that he contributed to your wonderful car-buying experience. Before we have the privilege of working with you again, please keep in touch by liking and following us on Facebook and Twitter. We exclusively offer dealership specials and discounts to our likers and followers. Happy driving, Stephanie DiCarlo, General Sales Manager

July 19, 2013

Patrick Evans is a consummate professional sales person. He spent the personal time to go ver everything and made sure we understood all the technology. For me, this was the first new car purchase ever. I h More

by welch103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsay Bairel, Patrick Evans
Jul 22, 2013 -

Baierl Toyota responded

Your recommendations are invaluable to us and we certainly appreciate you taking the time to share your experience with us. It is important our customers feel completely confident and comfortable with their new purchase. We know there are a lot of new gadgets and technological improvements in new cars these days and we want you to be an expert on how to use all of the ones your new car has to offer! We are also committed to providing excellent customer service and it does not surprise me Patrick took such great care of you! I will be sure to pass along your compliments! Until we have the pleasure of working with you again, be sure to like and follow us on Facebook and Twitter! Thank you, Stephanie DiCarlo, General Sales Manager

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