Baierl Toyota

Great place to buy a car Great dealership. Bob was fantastic. He took his time to get to know us and determine our needs. He never tried to upsell and never pressured us in Great dealership. Bob was fantastic. He took his time to get to know us and determine our needs. He never tried to upsell and never pressured us into a decision. I checked other dealerships prices and none best Baierl. He got us the exact car we wanted. More

Used & Abused My husband and I went into the dealership for a new purchase. It was made clear from the start that this vehicle was going to be used for business. Th My husband and I went into the dealership for a new purchase. It was made clear from the start that this vehicle was going to be used for business. The salesman did not tell us anything about the features of the vehicle we drove. I am a pretty tech savvy person so this didn't bother me too much. I came to realize in the next few days, that I do not have automatic headlights and the Scout GPS Link service that I planned on using is not compatible with my phone. This would have changed my mind about the purchase. The salesman gave us the basic numbers and we were way off. I had told him over the phone what our payment needed to be and he came back with these crazy high numbers. We were offered much less than what another dealership had offered us the night before for our trade. We eventually got the trade to what we were wanting and continued on. Spent an hour on the phone with our insurance company making a supposedly required change to our policy. Before we went into the finance office to start finalizing, he told us that this vehicle is *wink wink* not to be used for business purposes because the bank wouldn't finance the loan if they knew. At this point we had invested several hours of our time and did not see an issue. Fast forward to Monday, Feb 4th and the finance guy called me to let me know that the bank needed to speak with my husband and to make sure that he didn't slip up and tell them that the vehicle was being used for business and to not say that I was the principal driver of the vehicle and not him. He said that it would start a lot of problems. I began to feel uncomfortable at this point but still went with the flow and understood. I got home and started thinking about what if I would need to purchase a commercial insurance policy. I called with my concerns and he was pretty much clueless. I knew I would be unable to purchase commercial insurance and that if I did, the bank would call the loan due immediately. After speaking with management, he called me back he told me the same information as he did previously and said that if we did not feel comfortable that we could bring the car back and they would give me my trade back. I explained to him that I had put almost 500 miles on the car and I asked what kind of penalties would be involved. He said there would be no penalties. That they would do this as a courtesy and just reverse the deal since it hadn't been booked yet. We decided that was best. My husband and I arrived at the dealership and all of a sudden there is a repair bill to get my car back. $1128 and some change. That was still okay though. We were willing to pay it to end this stressful situation. Then they decided that they wanted to speak with the bank before they would agree to allow us to return the car. My husband and I are both fuming because we just made the decision to back out of a huge financial deal and now they changed their minds. They called me the next day to say they spoke to the bank. No definite answer. Back and forth most of the day. We were told that it was not possible to speak with the bank. Then general manager Michael called me. He was immediately a fast talker and did not care. All he cared about was that we signed a contract. We still were making it very clear how extremely frustrated we were and to please just let us take our trade back. Michael said that was not possible if the bank is fine with the details. We waited and waited for that call back from Michael to let us know. It was not until almost 7 pm when Michael did finally call me back. 1 hour after I asked him for an update. He said that the deal had finalized that evening and explained that the bank does not consider my job commercial. Still no communication from the bank directly or anything in writing. We feel used. Lead us on for a couple days until the deal finalized. Not only was Michael extremely nasty and uncaring, He lied to my husband and told him that he never told me that the deal had just finalized that evening. He was trying to pin my husband against me. I am disgusted at how we were treated. More

Stellar Dealership experience David Kaufman went far beyond expectations with our purchase and trade in. He stayed late and showed up early because he truly cared about us! David Kaufman went far beyond expectations with our purchase and trade in. He stayed late and showed up early because he truly cared about us! More

Buying a used truck Brett worked hard to put the deal together. He followed up my visits with texts and calls to keep me informed. He is quite knowledgeable and answered Brett worked hard to put the deal together. He followed up my visits with texts and calls to keep me informed. He is quite knowledgeable and answered all my questions. I left there with a good vehicle a good deal. Look up Brett when you need a car. More

Toyota 👍🏻 Huge inventory, worked my goal on a payment right in and no Pressure. Even put my wife’s “I Love Chihuahuas” on the new vehicle without asking. Huge inventory, worked my goal on a payment right in and no Pressure. Even put my wife’s “I Love Chihuahuas” on the new vehicle without asking. More

Quick and easy purchase I can't believe how quickly I was able to drive away in my 2015 Hyundai Elantra.. Everyone was pleasant and helpful, especially my salesman, Jimmy Da I can't believe how quickly I was able to drive away in my 2015 Hyundai Elantra.. Everyone was pleasant and helpful, especially my salesman, Jimmy Davin. He was so nice to work with. I am a happy new (used) car owner and would highly recommend this dealership. Thanks. More

Bait and Switch What I was told over the phone and via email is not what happened when I went to Baierl Toyota. I live 96 miles from the dealership and when I called, What I was told over the phone and via email is not what happened when I went to Baierl Toyota. I live 96 miles from the dealership and when I called, I explained my circumstances to "Cecilia" who assured me the dealership would be happy to meet my needs. I followed this up with the following email: Hi Cecelia, I am clearing my schedule to get over to your dealership tomorrow afternoon. It will take me about an hour and a half to get there. I am coming there with the intentions of purchasing the 4runner. As I stated on the phone, my payments need to be under $400, my credit will be just fine, and I do have money to put down. If you think this will not be possible, please let me know. I do not want to waste your time or mine. I look forward to seeing you tomorrow! I took off work, had someone drive me out to their dealership with the complete intention and understanding I was purchasing this vehicle. They could not come close to what I asked for, and when I explained what I was told, said, "Sorry, can we put you in a different vehicle?" I couldn't believe it. I would think they would have offered to negotiate more or even offer to give me gas money for their error. What a joke. AND I WAS A REPEAT CUSTOMER! More

Excellent staff and service What a wonderful experience I had at Baierl Toyota in Cranberry Twp Pa. Steve Allen is wonderful. He first helped me with work fleet vehicles. I ha What a wonderful experience I had at Baierl Toyota in Cranberry Twp Pa. Steve Allen is wonderful. He first helped me with work fleet vehicles. I had worked a month with another dealership and in a day he had a great deal for me. He made sure the process was smooth and in a tell fashion. He is what brought me back to buy my new Toyota rav 4. Once again he made it easy to buy and was very accomodating. After it was bought he gave me another gentleman that helped me out with everything. His name is David Kaufman abd again can't say enough great things about him. I needed racks placed on top of my car snd he had the service man waiting when I pulled up. Also got a dent two days in as someone must of hit car with door. They took care of fixing that and again had the dent guy waiting. Was out in 20 minutes. Never had such a nice experience with a car dealership as I had with these two. They are top notch and will refer them to everyone More

Ethical, Helpful, Responsive, Goes Above and Beyond Had a paperwork / contract issue. Called dealership, Adam took care of it and went above and beyond. He had my interest in mind and was courtesy and f Had a paperwork / contract issue. Called dealership, Adam took care of it and went above and beyond. He had my interest in mind and was courtesy and friendly. He was easy to work with and went out of his way to advocate for my issue and it got resolved. Thanks Adam. More