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Baierl Toyota

Mars, PA

3.7
849 Reviews

19045 Perry Highway

Mars, PA

16046

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849 Reviews of Baierl Toyota

March 30, 2021

Good service department. Scheduling via website needs significant rework. That last was unsatisfactory. Had to call in to get an appointment and got an email which was irrelevant to why I was utilizin More

by Suzie M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon McRickard
Apr 05, 2021 -

Baierl Toyota responded

Thank you for the positive review, Suzie and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Shawn Crow, Service Manager

March 30, 2021

I needed to bring in my Camry for a safety recall (low pressure fuel pump). I scheduled my appointment easily through the website. I was greeted promptly upon arrival and was there no more than 45 minut More

by TSlappy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lee Welch
Apr 05, 2021 -

Baierl Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Shawn Crow, Service Manager

March 30, 2021

They do a good job servicing my car. Have good technicians doing the work. The time they told me was what it took. Only thing was they were having trouble with the car wash and didn’t get it washe More

by happyPols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Ferguson, Douglas Barnes, Lee Welch
Apr 05, 2021 -

Baierl Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shawn Crow, Service Manager

March 25, 2021

I am always able to get an appointment when I need one. My car is taken in right away when I arrive. The gentleman in the service dept. was really nice and called me when my car was done. Everything was do More

by CB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Samba
Mar 29, 2021 -

Baierl Toyota responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Shawn Crow, Service Manager

March 25, 2021

This is our third vehicle purchased from Baierl and we are satisfied with all purchased so far. The only thing that I am disappointed in is the safety recall on our 2019 Toyota truck concerning the low More

by Michael/Norma Chiappini
Recommend Dealer
Yes
Employees Worked With
David Kauffman
Mar 29, 2021 -

Baierl Toyota responded

Thank you for the great feedback, Michael/Norma! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Daniel Nalley, General Manager

March 25, 2021

Keep up the good work....friendly check in, update, & check out. I buy & service my cars from you!! Have done so for a long time. More

by Santo Laquatra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Celentano, Bryan Ferguson, Sharon McRickard, Douglas Barnes, Darshele Johnson, Albert Kallon, Lee Welch
Mar 29, 2021 -

Baierl Toyota responded

Hi Santo and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, Shawn Crow, Service Manager

March 20, 2021

Clean facility,friendly and professional staff Did not have to wait scheduled and seen at the stated time All my questions and concerns were addressed More

by tjakovac10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not know names of service people, Eric Golembiesky
Mar 23, 2021 -

Baierl Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Daniel Nalley, General Manager

March 14, 2021

In for 2019 Highlander safety recall service - Fix took less time than expected - Waiting area patron distanced and clean - Staff expertise very appreciated - Erin pleasant as always - Took me right to my More

by Stella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Smith
Mar 16, 2021 -

Baierl Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Daniel Nalley, General Manager

March 12, 2021

This was the 6th vehicle we have leased from Baierl Toyota in the past 10 years and each and every experience has been handled very much to my complete satisfaction. Very pleased with the whole experie More

by shetrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clifford Matthews
Mar 16, 2021 -

Baierl Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Daniel Nalley, General Manager

March 06, 2021

Highlander 18 month check up - Service department very efficient - Erin always friendly and helpful - Nikki great at wrapping it all up - Third service experience - overall pleased !! More

by Stella
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin and Nikki
Mar 09, 2021 -

Baierl Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Daniel Nalley, General Manager

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