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Baierl Toyota

Mars, PA

3.7
853 Reviews

19045 Perry Highway

Mars, PA

16046

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853 Reviews of Baierl Toyota

October 07, 2021

Work was done promptly. Staff was courteous & explained invoice charges. My car was clean & ready to go. More

by MTROP1956
Customer Service
Recommend Dealer
Yes
Employees Worked With
Erin
Oct 11, 2021 -

Baierl Toyota responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Shawn Crow, Service Manager

October 05, 2021

I called this dealership to purchase an uncommon Tacoma listed in their inventory. I was a couple hour drive from the dealership but was ready to head there for the day to make the deal. From the onset, a More

by ripoff_report
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rod Phillips
Oct 07, 2021 -

Baierl Toyota responded

On behalf of Baierl Toyota, I would like to express our appreciation for the time you took to share your experience. It appears that an encounter you had with a member of our sales staff does not reflect our standards of customer service. Providing a positive experience is our top priority and we want to hear more about this event. If you would like to discuss your experience further, please do not hesitate to contact me directly. Sincerely, Daniel Nalley, General Manager

September 27, 2021

Salesmen like Jim Davin make Baierl Toyota. what it is today. I bought two cars through him in the last 11 months. Hopefully he'll be selling me my third vehicle in the future. More

by mcdonougha95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Covert, 5 stars, James Davin
Sep 29, 2021 -

Baierl Toyota responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jim was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Daniel Nalley, General Manager

September 20, 2021

Please do not go there for your car repair they like to tack your money only More

by Ashokbhaisharma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Ferguson
Sep 21, 2021 -

Baierl Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Shawn Crow, Service Manager

September 19, 2021

We are always in good hands with your service. The quality of service and the service technician were outstanding. More

by Tiida
Recommend Dealer
Yes
Employees Worked With
Don't know the name
Sep 21, 2021 -

Baierl Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shawn Crow, Service Manager

September 07, 2021

The service department is very efficient. Scheduling was quick & easy. The service on my car was completed sooner than expected. I wish a complimentary car was ( like Bairel Ford) offered with service. W More

by Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service advisor, Alan Ross & Technician, David Cipoletti
Sep 09, 2021 -

Baierl Toyota responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Daniel Nalley, General Manager

September 03, 2021

Two year multi point inspection and state emission/year inspection appointment - Outstanding team once again ... Eric Smith-my technician Paul Rudolf-parts dept Erin Pusateri-welcoming start to finish c More

by S Condit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin Pusateri Eric Smith
Sep 08, 2021 -

Baierl Toyota responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience here at Baierl Toyota! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Shawn Crow, Service Manager

August 30, 2021

Long wait in service dept. need more help in dept. More

by fgalovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Barnes
Sep 01, 2021 -

Baierl Toyota responded

Thanks for your review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Daniel Nalley, General Manager

August 20, 2021

I have always received great service with Baierl Toyota, Gavin and everyone that helped were exemplary, I was not disappointed and would highly recommend you to anyone. Thank you! More

by mikal1149
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Federico
Aug 24, 2021 -

Baierl Toyota responded

We are pleased to hear that you had an excellent experience with Gavin and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Daniel Nalley, General Manager

August 18, 2021

Customer service is friendly and the service department gave multiple updates during my wait. More

by mthurner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Kallon
Aug 20, 2021 -

Baierl Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Daniel Nalley, General Manager

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