BMW of Wilmington

I contacted two different BMW dealerships looking for a new BMW. Roman Guevara responded, stayed in touch with me, worked with and got me the vehicle that I had been searching for. They treated me excell new BMW. Roman Guevara responded, stayed in touch with me, worked with and got me the vehicle that I had been searching for. They treated me excellent on my trade. Very helpful and professional. More

Tom and the staff provided exceptional customer service from ordering, purchasing, financing to delivery and familiarization of our new X5. I would highly recommend this dealership to anyone. Yeshua Kay from ordering, purchasing, financing to delivery and familiarization of our new X5. I would highly recommend this dealership to anyone. Yeshua Kaye was especially helpful with familiarizing us with all the features and controls of our vehicle. Thanks again. More

Excellent dealership; clean and good selection. Joey went way out of his way to serve us. However, our down payment was over looked during closing and had to request a refund after the fact. way out of his way to serve us. However, our down payment was over looked during closing and had to request a refund after the fact. More

Gareth guided us through our first online buying experience with ease. We have been BMW customers for over 20 years and this purchase was one of the best. Cece made sure we were very familiar with experience with ease. We have been BMW customers for over 20 years and this purchase was one of the best. Cece made sure we were very familiar with the onboard computer as it had changed from our last X3 (this is our 3rd). Chris made sure that we were prepared for the future with a extended service plan. Overall my wife and I enjoyed the purchase and trade-in experience of this dealership. More

My car buying experience at BMW of Wilmington could not have been more simple. The sales staff is very friendly and knowledgeable. The paperwork process was very quick! And having someone who is trained s have been more simple. The sales staff is very friendly and knowledgeable. The paperwork process was very quick! And having someone who is trained specifically to show they buyer how to use and set all of the electronics is awesome! I have no doubt that the service department will be just as great! More

This was my first experience purchasing a car completely remote. Gareth went above and beyond to make sure all my questions were answered, along with my various requests related to additional pictures and o remote. Gareth went above and beyond to make sure all my questions were answered, along with my various requests related to additional pictures and other miscellaneous items to ease my concerns with purchasing a care from across the country. He event went so far as to help to coordinate shipping the vehicle to me. More

Salesman Gareth was excellent to work with. He has thorough product knowledge and top notch customer service. Gareth worked with us over several days searching for a car to match our specific needs an thorough product knowledge and top notch customer service. Gareth worked with us over several days searching for a car to match our specific needs and communicated with us frequently. He responded to our every request promptly. This level of service, compared to that of other vendors played a key role in our selection. Hunter did an excellent job of schooling us on the many features of our new car. He demonstrated thorough product knowledge and was effective & efficient. Hunter worked with us on two occasions as requested to help us realize the full potential of our new car. He has stellar customer focus, knowing how to communicate effectively with geezers. This was one of our best car buying experiences, a remarkable observation considering the complexity and sophistication of new cars. More

Gareth made the car buying process easy and helped out a lot. He made sure to make sure all the needs of a car buyer were met and continued to go above and beyond. lot. He made sure to make sure all the needs of a car buyer were met and continued to go above and beyond. More

Gareth made the buying process so simple. Set an appointment with him. He had the cars waiting when we arrived and found us exactly what we asked for. Great buying experience! Highly recommend the appointment with him. He had the cars waiting when we arrived and found us exactly what we asked for. Great buying experience! Highly recommend the entire dealership. More

Thank you Alan for going above and beyond to make my car buying experience so simple. I was a little hesitant switching from Mercedes to BMW,but you guys have a life long customer. buying experience so simple. I was a little hesitant switching from Mercedes to BMW,but you guys have a life long customer. More