BMW of Wilmington

Robb was the initial sales representative we encountered in December 2023. We stopped in, unannounced, on our way back home to Norfolk, Va. from FL. We stopped at BMW Wilmington because they had a new black in December 2023. We stopped in, unannounced, on our way back home to Norfolk, Va. from FL. We stopped at BMW Wilmington because they had a new black M8 convertible for sale. Unfortunately that M8 did not have the neck heater we needed. However, the incredible care and attitude displayed by Robert Figgs was such that in the Spring of 2024 I ordered my new M8 from Robb. Understand that Wilmington is over 200 miles from our home in Norfolk, Va. The entire transaction was done by phone with Robb and Chad, the Sales Manager. We also own an M850 Gran Coupe (purchased in Va. Beach). So the M8 is our 2nd BMW 8 series purchase. We are now sold on the BMW Wilmington professional level and personal attention to customer service. We will return there for all our future BMW purchases. Thanks again to Robb and Chad for a great purchase experience, they made it easy. . More

Best no pressure, helpful, knowledgeable, experience I’ve had buying a car. Rob was amazing and would highly recommend. had buying a car. Rob was amazing and would highly recommend. More

Great responsiveness and interest in understanding customer objectives. Professional operation all the way. Strong follow up. customer objectives. Professional operation all the way. Strong follow up. More

Bmw Wilmington performed great and made the new car experience what other dealers should strive for as excellence in customer service. Thank you to Taylor Thompson and others for the customer care the experience what other dealers should strive for as excellence in customer service. Thank you to Taylor Thompson and others for the customer care they provided. Bob Weaver 2025 Bmw X7 Purchase More

This dealership is VERY nice and made our purchase easy and smooth. We dealt with Eric Brewer and he was great. Very responsive, and very easy to talk to. We highly recommend him. and smooth. We dealt with Eric Brewer and he was great. Very responsive, and very easy to talk to. We highly recommend him. More

From the moment I reached out by email, to picking up my car, Tom Dolan was there for me every step of the way. Fantastic customer service! He and the team made the process easy and stress free. Love my new car, Tom Dolan was there for me every step of the way. Fantastic customer service! He and the team made the process easy and stress free. Love my new BMW and would highly recommend! More

As soon as we arrived at the dealership we were greeted by Eric Brewer. He was very knowledgeable about the product line and familiar with their current inventory. Eric quickly determined what we were look by Eric Brewer. He was very knowledgeable about the product line and familiar with their current inventory. Eric quickly determined what we were looking for and after two test drives, we had found the car we were looking for. More

Good service, good process, good cars. Highly recommend to anyone. Joey and Steve top shelf kind of people. Highly recommend to anyone. Joey and Steve top shelf kind of people. More

Sales professional Ed Lannon was simply the best. Professional courteous, no pressure, respectful, good listener, Genius’ Hayden and Abbey helped to explain the multiple functions and nuances of my M Professional courteous, no pressure, respectful, good listener, Genius’ Hayden and Abbey helped to explain the multiple functions and nuances of my M850i. They were patient, repeated the things I didn’t understand and are very well trained in their craft. Can’t say enough about the dealership in general. Exceptional customer care and service. More

Eric Brewer was absolutely awesome! This was a wonderful experience… Bmw Genius; Trevor and Hayden did a great job as well. Vee😊 This was a wonderful experience… Bmw Genius; Trevor and Hayden did a great job as well. Vee😊 More