BMW of Westlake - Service Center

Amazing service! ! I had an unexpected issue… And they squeezed me in right away and save my day! Way above and beyond! ! I had an unexpected issue… And they squeezed me in right away and save my day! Way above and beyond! More

Great service. Good communication . Easy to use. Did a great job. Would recommend to others. Good communication . Easy to use. Did a great job. Would recommend to others. More

Today was my 2nd visit to the service department in three days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I tak days. I originally came in for an oil change and for a noise that was coming from the passenger's side. Aside from some miscommunication, which I take most of the responsibility for, and 4 new tires that I wasn't really anticipating. I am happy with service that I received. I am also very pleased with the way DIane really went above and beyond to help me out during the checkout process. She really made me feel important by making sure that I wouldn't need to pay a surcharge. Thanks Diane! More

Good job keeping me posted on status including when it would be ready. Quick service on ouckuo would be ready. Quick service on ouckuo More

This dealership has very considerate and friendly staff. The service was completed on time and the details were explained well. The service was completed on time and the details were explained well. More

Had a very good experience all the people were very professional got done exactly what I needed professional got done exactly what I needed More

First class in every respect. From the sales department to the service department, they go above and beyond to assure satisfaction! From the sales department to the service department, they go above and beyond to assure satisfaction! More

excellent service every time, Brittaney is always very kind and professional when i need service on my car kind and professional when i need service on my car More

Have been dealing with this service department for over 10 years. Always excellent. On this visit the service advisor failed to discuss with me recommended services needed and then the day after my appoi 10 years. Always excellent. On this visit the service advisor failed to discuss with me recommended services needed and then the day after my appointment was completed, I get an email entitled “we missed you”, meaning I didn’t show for my appointment. Let’s just say, the service department had a bad day and I will go back for my next appointment. Overall, not a good experience. More

Great dealership! They always get me in for service and out the door fast! I highly recommend them. They always get me in for service and out the door fast! I highly recommend them. More