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BMW of Westlake - Service Center

Westlake, OH

4.7
1,969 Reviews

1,969 Reviews of BMW of Westlake - Service Center

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February 03, 2025

Easy online scheduling, simple check in process. Short wait time. Great communication. Good waiting area conducive to working whilst I waited. More

by MATTHEW.NITSCHKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2025 -

BMW of Westlake responded

Matthew, thank you so much for the positive review!

February 02, 2025

Brittaney was great. She made sure that all of my needs were met. She is pleasant to work with. More

by Happy,216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

February 02, 2025

Took in car for tire because it's constantly losing air. Service couldn't find anything. Every week I must pump in air. More

by Lilantdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Feb 06, 2025 -

BMW of Westlake responded

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

February 02, 2025

I have my car serviced here. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. More

by NICK.CODISPOTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

BMW of Westlake responded

Hello Nick, thank you; we appreciate your feedback!

February 02, 2025

Quick and excellent service! Always friendly and go above and beyond. Only place I trust. More

by ycynx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

January 31, 2025

Fast, efficient, and friendly. Extremely professional. Matt kept me informed as time went on. Repaired and completed as promised. More

by JSLUPO
Recommend Dealer
Yes
Employees Worked With
Matt
Jan 31, 2025 -

JSLUPO responded

While I was not thrilled to replace a tire after 4 weeks, I was extremely impressed with the speed and quality of my service. Not only did Matt from the service area keep me informed as to the progress of the repair and explain , Kelly, my client advisor, supported the effort as well. Both were exceptional.

January 30, 2025

Great job of keeping me informed of progress with my vehicle . As a first time customer was very impressed! More

by BILLYOUNG01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2025 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

January 29, 2025

Matthew, Andrew, and Corey have been excellent. I have had multiple flat tires. They have been able to take my car the same day that I called to replace the tire. They are all pleasant, professiona More

by DOCRETINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nez Faraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 28, 2025

Very good service and good service attitude Very careful introduction Very patient The price is very good More

by wolf2kx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2025 -

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

January 27, 2025

Corey was wonderful. He communicated everything that was needed on the car, and guided me through the entire repair. More

by Steve Lufkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

BMW of Westlake responded

Hi Steve, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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