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BMW of Westlake - Service Center

Westlake, OH

4.7
1,806 Reviews

1,806 Reviews of BMW of Westlake - Service Center

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October 21, 2024

Brittney is fantastic. She’s knowledgeable, helpful, and a pleasure to work with in the service department. More

by MELANIPOLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

Melani, reviews like this give us motivation and help us ensure we provide high-quality care.

October 19, 2024

Anniversary service easy to schedule dealer has fast professional service with a nicely appointed waiting area. More

by Bernie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Westlake responded

Hello Bernie, thank you; we appreciate your feedback!

October 19, 2024

When I have an issue Cory is more than happy to solve the problem. Corey has the expertise and knowledge of the BMW. More

by SASSY34HAPPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Brittaney does a great job. She’s good at analyzing problems and offing options. Her communication and follow-up are excellent. More

by RAB888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

October 17, 2024

Bought my new BMW 5X from BMW of Westlake, and they made the experience a pleasant one. Everyone very helpfull, especially Kelly . I was overwhelmed with all the technology and spent some time with Ian who More

by jtcomella62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Cavanagh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian
Oct 19, 2024 -

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

October 16, 2024

Very professional, and courteous staff. Drew Shaw was a very pleasant individual to do business with More

by SMITHPF120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Cepek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Strecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Steffen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Jeschelnig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Filo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Czaplenski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Delczeg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

BMW of Westlake responded

Tthank you so much for the positive review!

October 15, 2024

Good service overall. Easy to schedule appointments and work is completed in a timely manner. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

BMW of Westlake responded

Monica, we really appreciate your feedback!

October 15, 2024

Quickly got an appointment and they diagnosed my issue quickly. the provided a loaner car while they waited for a part and fixed my issue. good communication throughout. More

by Gwfussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

Excellent customer service and attention to detail and great option for rental car usage. Good communication among representative and technician More

by DONNATHEBERGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2024

True to charge me for a covered oil change on a 2024 M3CS because I had a aftermarket manifold. More

by Koety2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
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