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BMW of Westlake - Service Center

Westlake, OH

4.7
1,999 Reviews

1,999 Reviews of BMW of Westlake - Service Center

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May 15, 2025

Appointments set through service advisors are reasonable, better than those available on the website, and the advisors will work with customers. Repairs appear to be competently done. More

by DDOERNERLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
May 14, 2025

Always an excellent experience. Entire staff goes above and beyond! Sam Kadriv did an excellent job on the detailing More

by RAC33
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 13, 2025

Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier Lady 5 star
May 13, 2025

While traveling through Ohio from out of state I received quick and efficient service on my vehicle due to tire damage. More

by ABWALKER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 12, 2025

Great service team! Always kept me up to date on status of my car. Kevin was the best! More

by JMPETERS1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from the service dept! ⭐️ ⭐️⭐️⭐️⭐️
May 15, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

May 12, 2025

Brittany in your service department is fantastic. Been working w her for over 7 years. She might be the most valuable asset helping to facilitate a great customer experience. When I say great, I mean More

by jkrecic
Recommend Dealer
Yes
Employees Worked With
Cory McConville
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 15, 2025 -

BMW of Westlake responded

Thanks for your praise and kind comments about our Brittany.

May 11, 2025

All service procedures are well explained and video recorded. Repairs and car diagnostics are done in timely manner. More

by VINCAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

May 11, 2025

The guy I was working with was great. Please do not spam me with surveys next time. More

by Jack Bensley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 14, 2025 -

BMW of Westlake responded

Hello Jack, thank you; we appreciate your feedback!

May 10, 2025

Excellent customer service and quick service turnaround time. Cory was very good at communicating and responding to my messages. More

by AMANDAMBRICKER
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
May 14, 2025 -

BMW of Westlake responded

Amanda, we are very happy we could provide you with a positive experience!

May 09, 2025

The service was excellent. Kevin was very nice and kept me updated during the wait. More

by andleebshamsi
Recommend Dealer
Yes
Employees Worked With
Kevin
May 10, 2025 -

BMW of Westlake responded

Thank you so much for the positive review!

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