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BMW of Westlake - Service Center

Westlake, OH

4.7
2,145 Reviews

2,145 Reviews of BMW of Westlake - Service Center

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September 29, 2025

Easy to schedule kept me informed No No No no no no no no no More

by GUYBASSETT
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
September 29, 2025

Very helpful staff. Service dept cares about your needs and value for your dollar. Beautiful showroom. More

by BGIDO38579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

They always do what they promise. Consistently a high performance organization with pleasant responsive personnel More

by DCBLOOMFIELD16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

The people are very nice and I had no problems ever. I have purchased two cars and so far everything is good. More

by JRIVERA36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2025

3rd repair same problem. Now out of warranty $6000 estimate. Will never use again for service More

by davidctholt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory McConville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

BMW of Westlake responded

Someone from our staff will be reaching out to you in the very near future.

September 25, 2025

All Issues Resolved and I am Very Pleased with the results. Kevin and John are respectful and understanding!! More

by NICKSTALDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin C Wagner
Sep 28, 2025 -

BMW of Westlake responded

Nick, we really appreciate your feedback!

September 24, 2025

It often difficult to get a car service appt and impossible to take advantage of the free car wash service due to limited hours. They do have good communication once I am able to get my car servic More

by COLLEENFERGUSANDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

BMW of Westlake responded

Hello Colleen, thank you; we appreciate your feedback!

September 24, 2025

Very grateful for the capable assistance with maintenance, as well as the excellent communication that was provided! More

by BillC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2025 -

BMW of Westlake responded

Hello Bill, thank you; we appreciate your feedback!

September 24, 2025

Service went above and beyond for my 20k service. Overcame part delay and more with class. Great experience. More

by VICTOR.KAISER
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory McConville
Sep 28, 2025 -

BMW of Westlake responded

Victor, we're so glad that we were able to go above and beyond your expectations!

September 20, 2025

Thus far, they've done what they said they would do and the waiting time estimates given to me for services have been accurate. Very clean also. More

by SIRTHAOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

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