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BMW of Westlake - Service Center

Westlake, OH

4.7
1,785 Reviews

1,785 Reviews of BMW of Westlake - Service Center

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December 21, 2024

Great service. Quick and easy. I asked how long it would take and they beat it by 10 minutes. More

by DSTRAYER60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Corey was great! Helpful and answered all my questions. I will be returning for my next service More

by JANELJENDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2024

Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way. More

by RENATTA102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2024

It is really hard to write fifteen words! I had good service, was well treated - no complaints! More

by BFNEILSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

December 19, 2024

Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. More

by A_MAJDFAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2024 -

BMW of Westlake responded

Thank you; we appreciate your feedback!

December 18, 2024

The service was fine. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. More

by DROBERTSONLAW
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

BMW of Westlake responded

Thank you for the feedback. It is much appreciated.

December 18, 2024

The Service Department is very thourough and professional. Matt is very kind and helpful. Waiting area is comfortable. More

by EMC1520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

December 18, 2024

Friendly and knowledgeable staff. Service was done within an hour. Very efficient and continuous communication while waiting on my car. More

by Sublux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

BMW of Westlake responded

Hi Sublux, we are very happy to have provided you with such a positive experience!

December 16, 2024

Cory is always prompt, honest and professional in the service he provides. I value our relationship. More

by DAVIDAR333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2024

$6 unexplained charge is petty and dishonest. Not disclosed ahead of time. Be up front with your customers. More

by RLPINNOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

BMW of Westlake responded

Thank you for your feedeback.

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