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BMW of Westlake
Westlake, OH
4,288 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,288 reviews
December 19, 2024
Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. Service in the waiting room could be more aligned to BMW class and reputation. More
by A_MAJDFAR
Verified CustomerEmployees Worked With
December 18, 2024
The service was fine. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. More
by DROBERTSONLAW
Employees Worked With
December 18, 2024
The Service Department is very thourough and professional. Matt is very kind and helpful. Waiting area is comfortable. professional. Matt is very kind and helpful. Waiting area is comfortable. More
by EMC1520
December 18, 2024
Friendly and knowledgeable staff. Service was done within an hour. Very efficient and continuous communication while waiting on my car. Service was done within an hour. Very efficient and continuous communication while waiting on my car. More
by Sublux
Employees Worked With
December 16, 2024
$6 unexplained charge is petty and dishonest. Not disclosed ahead of time. Be up front with your customers. Not disclosed ahead of time. Be up front with your customers. More
by RLPINNOW
Employees Worked With
December 16, 2024
Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More
by DAVIDAR333
Employees Worked With
December 15, 2024
I have bought / Leased many cars from this dealership since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or service it’s first class! More
by JIMDDOP
Employees Worked With
December 15, 2024
Your staff responded to me. - found me an acceptable and favorable time to evaluate my BMW. Not being the primary owner (wife of deceased husband) I had to learn and I am still - found me an acceptable and favorable time to evaluate my BMW. Not being the primary owner (wife of deceased husband) I had to learn and I am still learning about the car. Jim owned a BMW since the mid-60’s - He was proud of his car and took great care of it. I have learned a bit from him. He found you and bought our current BMW. My last check up was good and I thank the entire Service Department. Thank you and PLEASE TAKE CARE OF ME AND THE BMW. SUZANNE BLASER, 216-702-6589. More
by srb905
Employees Worked With
I don’t know them well - all I met were helpful - my first visit
December 15, 2024
Everything was great, smooth and in general fine People were nice place was clean Thank you for your service were nice place was clean Thank you for your service More
by CHIPNERIC
Employees Worked With
December 14, 2024
Service was scheduled a week in advance, and the vehicle was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, servi was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, service work was not completed until the third day. More
by Hart41
Employees Worked With
