Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,477 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,477 reviews
March 23, 2025
Service a bit expensive for an old car like mine, our alternative family car, low mileage, due to surcharge fee. Staff gave my husband a ride home as a courtesy after car drop off. I like the convenience alternative family car, low mileage, due to surcharge fee. Staff gave my husband a ride home as a courtesy after car drop off. I like the convenience of their loaner car if available, just need to be scheduled as it is not readily availability. And their location is close to where we live, was able to bring my car there slowly & cautiously with a flat tire. More
by JL
Verified Customer
March 21, 2025
The best around! !! Great communication, always friendly, and always on time! Plus they wash your car for you before you pick it up! !! Great communication, always friendly, and always on time! Plus they wash your car for you before you pick it up! More
by GEORGESALAZAR95
March 21, 2025
Great service, friendly, helpful, fast turnaround I enjoy visiting the dealership, it is very welcoming and I get fast, courteous service visiting the dealership, it is very welcoming and I get fast, courteous service More
by LUIS64
March 20, 2025
Excellent customer service as always . Brittaney and the service staff are always efficient and effective. Brittaney and the service staff are always efficient and effective. More
by DRCOLT
Employees Worked With
March 20, 2025
Honest, quick response, great costumer service. friendly staff. kept all the information up to date and notified me quickly of any changes. friendly staff. kept all the information up to date and notified me quickly of any changes. More
by DARBYINBAY
Employees Worked With
March 20, 2025
Excellent customer service. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. More
by DIAMONDBTAYLOR.EFDA
Employees Worked With
March 20, 2025
Service schedule was on time and Cory was efficient but I wish I would have known that main technicians were not there so I would not have to bring my car back and pay another service charge but nice dealers wish I would have known that main technicians were not there so I would not have to bring my car back and pay another service charge but nice dealership ! More
by WITNESSKATHLEEN
Employees Worked With
March 20, 2025
Corey is top notch for service! He helped me when I was in a real jam. He helped me when I was in a real jam. More
by STACEYMINIUM
Employees Worked With
March 20, 2025
Corey was excellent in coordination of schedule and explain the process. His follow up was great explain the process. His follow up was great More
by RABIMD
Employees Worked With
March 20, 2025
Brittaney is very professional, knowledgeable, communicative, and committed to her BMW customers. Thank you Brittaney and the service staff at BMW of Westlake! communicative, and committed to her BMW customers. Thank you Brittaney and the service staff at BMW of Westlake! More
by JWALTER7
Employees Worked With
