BMW of Westlake
Westlake, OH
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Shawn was very professional in the way he worked with me through the entire buying experience. He explained the features and benefits of the 535i Xdrive. Shawn was upfront and honest with me every step of through the entire buying experience. He explained the features and benefits of the 535i Xdrive. Shawn was upfront and honest with me every step of the way. Great Guy. More
Ken Delk and the BMW purchase experience was extremely professional and up to my expectations. When a purchase of an an automobile of the quality of a BMW, I expect nothing less. professional and up to my expectations. When a purchase of an an automobile of the quality of a BMW, I expect nothing less. More
John was extremely helpful with my first lease of BMW. He has kept in contact via email and over the phone to make sure that I am happy with everything. Thanks John! He has kept in contact via email and over the phone to make sure that I am happy with everything. Thanks John! More
Scott Bennett and the manager were fantastic. This is my third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone third time there and I will continue to do business with them. They and kind, and very knowledgeable about their product. Would recommend to anyone! More
Had the best price of the dealers in my area. Ordering process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throu process was straight forward and all of the employees were polite and helpful. John returned calls in a timely fashion and kept me in the loop throughout the buying process. I've purchased other cars from this dealership and came back because they also have an excellent service department. Only minus is most times loaners aren't available in a timely fashion. In order to get one you have to make your appointment many days in advance, which isn't possible when your car breaks down. More
Shawn Redic is the most experienced car salesman I have dealt with when buying a car. I would recommed him to anyone Interested in purchasing a car. Joe Aina is very knowledgable in the mechanical aspect dealt with when buying a car. I would recommed him to anyone Interested in purchasing a car. Joe Aina is very knowledgable in the mechanical aspects of BMW automobiles. He solved a mechanical problem that four other dealerships missed. The dealership was and is very courteous and responsive to my customer concerns. More
shawn took care of me despite the fact the beemer i ordered was snowed in chicago possibly up to a week. i told him i need my vehicle and he closed the sale with the service. he told me to just be ordered was snowed in chicago possibly up to a week. i told him i need my vehicle and he closed the sale with the service. he told me to just be at the dealership on the agreed upon date and he would take care of me. I was hesitant but was their as agreed and he picked me up with a demo i could use until my beemer was delivered. Almost the exact car! When my car came in, he brought it to my door step. i'm from michigan and i must say i never expected this kind of service. ill be seeing them in another yr or so for an upgrade don moore More
Ed hall has to be the best in car sales I have ever dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all dealt with buying a used car..He has followed up with me by phone on: all is well many times over..I would recommed him to anyone I KNOW...He is all buisiness with a twist..Customer relations as well.This dealership he is with should value him like gold... More
I found Jerry well versed in his product. He clearly pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I pointed out everything I needed to know as a first time buyer. Because I was exporting the car to Canada and had never done it before I only wished I knew exactly what I needed to do so. More
I don't normally go to Ganley BMW because the service was always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get always bad, but today I needed to have new wiper blades and I didn't feel like driving to Dave Walter in Akron so I stopped by Ganley to try and get new windshield wiper blades. I was very kindly greeted at the front door, which is new!! I also was introduced to the new manager Frank Steffen. He was very nice and lead us to the Cassie the Service advisor who made our experience very easy and quick. Bill the sales and parts director was also very helpful and nice. Dan Worked hard to fix my windshield problem, and it was a very nice and great change from my past experience at Ganley. I will be happy to return to Ganley in the future for service and sales. I will also let all my BMW friends know Ganley is a much more professional dealership now. Thanks again to Frank, Bill, Cassie and Dan!! More