Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,528 reviews
January 14, 2021
John was great. Everything just went smooth and easy. Brought the 2 cars I considered inside out of the cold and wind. Mike was great with all the financing paperwork. Brought the 2 cars I considered inside out of the cold and wind. Mike was great with all the financing paperwork. More
by RADVEY
Verified Customer
January 13, 2021
Cassie was Great - As Always... got in & out quickly, Cassie was Great - As Always... got in & out quickly, She kept me informed as to progress --- - The repair done right.. no issues. gotta love ' Cassie was Great - As Always... got in & out quickly, She kept me informed as to progress --- - The repair done right.. no issues. gotta love 'em More
by STOWBUDDY
Employees Worked With
Cassie Thadeus
January 11, 2021
Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money back soon I will need tires soon just waiting to safe some money More
by JACAS68
Employees Worked With
Other Employees :
Cassie Thadeus, Jim Strunk, Nate Lieb, Christian Gufreda
January 10, 2021
Excellent service department. Cassie is very helpful. Prices were about what would be expected for a dealership. Friendly service staff. Great to deal with. They do great work. Thank you. Prices were about what would be expected for a dealership. Friendly service staff. Great to deal with. They do great work. Thank you. More
by ANDRZEJU
Employees Worked With
Cassie Thadeus
January 08, 2021
Cassie is incredible helpful and has always provided timely service. She always makes herself available and holds an extremely high standard for her customer service. timely service. She always makes herself available and holds an extremely high standard for her customer service. More
by JZANNETTI13
Employees Worked With
Cassie Thadeus
January 07, 2021
Convenient for taking my car in for service. Pleasant Staff. BMW needs to go back to including oil changes as covered on their vehicles regardless of where you are in your lease. Staff. BMW needs to go back to including oil changes as covered on their vehicles regardless of where you are in your lease. More
by ClevelandBMW
Employees Worked With
Christian Gufreda
January 06, 2021
The employees are very friendly and informed me of the work that was done verbally and by photo and impending future work to watchout for. work that was done verbally and by photo and impending future work to watchout for. More
by NANHALL1
Employees Worked With
J. Duncan, Cassie Thadeus
January 05, 2021
I recently purchased a pre-owned 5 series and Nez Faraj was professional, friendly and easy to communicate through out the whole buying process. Thanks was professional, friendly and easy to communicate through out the whole buying process. Thanks More
by JH
January 04, 2021
I recently purchased a 750 BMW and had the pleasure of working with Ken Delk. Ken and his entire team made the experience so relaxing. From signing the papers to explaining everything on the car, it wen working with Ken Delk. Ken and his entire team made the experience so relaxing. From signing the papers to explaining everything on the car, it went quickly and professionally. I was in and out, happily driving my new BMW down the road. Thanks. Robert Jackson More
by robert
Employees Worked With
January 04, 2021
Jerry was friendly, calming, professional and notably Covid-cautious. While our experience was dealing with a decade-old subcompact, quite a departure from his usual dealings, I didn't feel a hint of con Covid-cautious. While our experience was dealing with a decade-old subcompact, quite a departure from his usual dealings, I didn't feel a hint of condescension and felt I was taken care of just as well if I were buying a M5. More
by sambernhofer
Employees Worked With
