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BMW of Westlake
Westlake, OH
4,521 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,521 reviews
Verified Customer
June 01, 2021
I worked with Jerry Mancini for a few months to find the perfect car. We were not easy and flipped between 3-4 different models of interest. Jerry was patient and provided us with just the right amount of f perfect car. We were not easy and flipped between 3-4 different models of interest. Jerry was patient and provided us with just the right amount of follow up and information, showing he truly cared for our experience. I highly recommend working with Jerry and BMW of Westlake. More
by Codeluca
May 28, 2021
The team that sold us our car was fantastic. John Caruso, in particular, was knowledgable, patient and a delight to work with. Highly recommend them. in particular, was knowledgable, patient and a delight to work with. Highly recommend them. More
by M in Lakewood
May 27, 2021
Buying our new car through BMW of Westlake was one of the easiest and more comfortable car transactions we’ve ever experienced. Jerry Mancini is informed and helpful without an ounce of pressure. Highly reco easiest and more comfortable car transactions we’ve ever experienced. Jerry Mancini is informed and helpful without an ounce of pressure. Highly recommend! More
by Mommabaush
May 27, 2021
She is professional nice and always on her job. Also she text back fast and always get me scheduled in on time and not to far from when I need my car fixed. text back fast and always get me scheduled in on time and not to far from when I need my car fixed. More
by HEAVENSANDERS96
Employees Worked With
May 27, 2021
I have owned several BMWs and have had them serviced at the BMW Westlake location for years. I have always had a very positive experience. They are friendly, realistic and committed to making sure I am sat the BMW Westlake location for years. I have always had a very positive experience. They are friendly, realistic and committed to making sure I am satisfied with the end result. More
by Steve
May 26, 2021
My service appointment was seamless! Nate ensured a quick and easy process to have my vehicle serviced and returned to me promptly. My salesman John Caruso worked with me and Nate to determine the best route and easy process to have my vehicle serviced and returned to me promptly. My salesman John Caruso worked with me and Nate to determine the best route to take to service my vehicle. More
by dkane22
Employees Worked With
John Caruso, Nate Lieb
May 26, 2021
Great service. Kept me informed. Comfortable waiting area. This is just to fill up the twenty five word requirement. Thank you. Please change this. Thanks area. This is just to fill up the twenty five word requirement. Thank you. Please change this. Thanks More
by SAMANTC
May 26, 2021
I am very pleased with the fast, professional and courteous service received at BMW of Westlake. Thank you for the great service and I’ll see you again soon. courteous service received at BMW of Westlake. Thank you for the great service and I’ll see you again soon. More
by RESHOWALTER
Employees Worked With
May 26, 2021
Great place to take BMW John kept me updated on repairing my vehicle .Everyone so nice and friendly explained every detailed. Had a little wait time but well worth it ! Truck rides excellent. my vehicle .Everyone so nice and friendly explained every detailed. Had a little wait time but well worth it ! Truck rides excellent. More
by Debra Middlebrooks
Employees Worked With
