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BMW of Westlake
Westlake, OH
4,528 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,528 reviews
June 30, 2021
Very professional and knowledgeable! Enjoyed learning about the car and options that are available, First time BMW owner and am very happy with the purchase. about the car and options that are available, First time BMW owner and am very happy with the purchase. More
by GLENDA.ERVIN
Verified Customer
June 30, 2021
Very painless process, great service .They accommodated Very painless process, great service . They accommodated my needs, felt no pressure. Their offer on the trade was the best in the area as well as the Very painless process, great service . They accommodated my needs, felt no pressure. Their offer on the trade was the best in the area as well as the lease program More
by Schincag
June 29, 2021
John my salesman was very helpful I love my new BMW. The buying experience was easy. buying experience was easy. More
by ggetts
June 29, 2021
The staff is friendly, the car problems are accurately diagnosed and fixed, and I appreciate the car wash. diagnosed and fixed, and I appreciate the car wash. More
by pbruner@nomshealthcare.com
June 29, 2021
Excellent team or John, Nate, and brittney!! Always a top notch service team!!! notch service team!!! More
by JKRECIC
June 29, 2021
Had a great experience, Jerry was very helpful during the whole experience, answered all questions and addressed any concerns I had. Very satisfied. Highly recommend! whole experience, answered all questions and addressed any concerns I had. Very satisfied. Highly recommend! More
by EGECZI99
Employees Worked With
June 29, 2021
My wife and I have been wanting to buy a new vehicle for several months but just hadn’t the time since we run a small family business. We we considered other luxury brands but decided to check out the new several months but just hadn’t the time since we run a small family business. We we considered other luxury brands but decided to check out the new 3 series. Dirk was very informative and professional- as mentioned we have a small business with over 100 google reviews- ALL 5 stars and customer service is something we expect from other businesses. The 330i was beautiful and reliability is ranked high. Can’t beat BMW suspension and the new tech in these cars are great. Thank you Westlake BMW for making our new purchase a pleasurable experience! More
by sung_noh
Employees Worked With
June 29, 2021
Appointment was made for service and brakes, yet only service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to c service was performed as they discovered they had to order the brakes. They could have known that before and called me to reschedule. Now I have to come back again for the brakes. More
by Kyle
Employees Worked With
June 28, 2021
BMW Westlake’s service crew is never short of friendly, helpful, and on time. I am always at ease when visiting for service and looking at new vehicles. The members care genuinely about the business, and k helpful, and on time. I am always at ease when visiting for service and looking at new vehicles. The members care genuinely about the business, and keeping trusting relationships. Highly recommend. More
by Paul
Employees Worked With
Other Employees :
Jim Strunk, Nate Lieb
