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BMW of Westlake

Westlake, OH

Overview
Employees
Reviews
Vehicles
4.8
4,534 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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24690 Sperry Dr

Westlake, OH

44145

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Showing 4,535 reviews

July 22, 2021

We have had several experiences with BMW dealers in We have had several experiences with BMW dealers in north east Ohio that were subpar. A colleague then suggested BMW of Westlake…. Which turned out t More

by KJS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Niedzwiecki
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2021 -

BMW of Westlake responded

Thanks for your business and the great review about Ken!

Jul 22, 2021 -

KJS responded

You are welcome. Our tech pro was also great… I was too excited about the vehicle to commit his name to memory 😁

July 21, 2021

As an out of state customer, Ken was great to work with. He did an awesome job consistently communicating with us the status of the car. More

by POULOSM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Delk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Moon
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Jul 21, 2021 -

BMW of Westlake responded

Thanks for the awesome review about Ken and BMW of Westlake!

July 21, 2021

Everyone was friendly and service was quick. A bit expensive, but I knew that would be the case going in. Much better service than the Middleburg BMW location More

by DAA71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Jul 21, 2021 -

BMW of Westlake responded

Thanks for the great review!

July 21, 2021

Nate is a real asset to your dealership. He went beyond our expectations and had the car ready,washed and gave us a thorough assessment of future work to be done with no pressure. He even replaced a mound More

by gelucare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Strunk, Nate Lieb
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Jul 21, 2021 -

BMW of Westlake responded

Thank you for this outstanding review about Nate and BMW of Westlake!

July 21, 2021

BMW of Westlake has always done right by us. I have confidence in the diagnosis and their workmanship and they communicate well every step of the way More

by JRYAN5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

BMW of Westlake responded

Thanks for taking the time to let us know about your positive experience!

July 20, 2021

Great customer service. Friendly and responsive staff. Excellent quality of service. Very nice customer waiting lounge and really appreciate the coffee and WiFi. Keep up the great job! More

by ELREY628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lieb
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Jul 20, 2021 -

BMW of Westlake responded

Thank you for the amazing review about Nate and BMW of Westlake!

July 20, 2021

The best car buying experience. Very upfront and no pressure . They treated me with respect and answered all my questions . No hidden fees or costs . More

by JKEIL22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve David, Rob Nazarczuk
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for the great review about the sales team at BMW of Middleburg Heights!

July 20, 2021

Came on time as promised. Work was done. Car was clean. Valet was nice and polite. Quick service. A phone call kept me informed. Car was returned promptly. More

by R_MIHACEVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for the great review about Brittaney and BMW of Westlake!

July 20, 2021

Excellent job handled all my needs in a professional way. Very satisfied excellent service. I recommend it to everyone. They kept their promises to me and Iam very happy with everyone. More

by INAS_76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Caruso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Strunk, Nate Lieb
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Jul 20, 2021 -

BMW of Westlake responded

Thanks for letting us know about your positive experience with everyone and for your loyalty!

July 19, 2021

My Service Advisor is a very congenial and knowledgeable professional. However, I have been disappointed in the interior cleanliness of my car when returned following service. More

by leewieber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Strunk
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Jul 19, 2021 -

BMW of Westlake responded

Hello. Thanks for letting us know about your experience and we're sorry we didn't meet expectations. After service, our porters are to give a quick vacuum, run it through the wash and use the disinfectant spray. The technicians are pretty good about cleaning up anything they do as well. Not sure what happened here, but we'd be happy to give it a quick clean in case we missed it the first time if you'd like to come back. Give the service manager, Carl, a call at 440-887-0000 to discuss anything further. Thank you.

Jul 21, 2021 -

leewieber responded

Thank you for the "quick clean" offer, but I live two counties away from Westlake. How does an attentive porter miss seeing grease on the driver's seat, carpet, inside door handle and door sill? How does an attentive mechanic leave all the tire value caps loose and one missing? The car was at the dealership for two weeks awaiting parts, and no service loaners were available, so I had to deliver the car myself and pick it up when work was completed. I do not expect my car to be returned in a condition worse than when it came in! When my Mercedes dealer services my S class, the driver's seat is covered in plastic, a paper floor mat is placed in the foot well, and the steering wheel is covered so as to avoid any unnecessary soil transfer during the service process. The car is hand washed, completely cleaned inside, and the plastic is removed only after the car is delivered to my home's front door and the service porter returns the key fob to me and retrieves the dealership's service loaner, and the Mercedes dealership is also two counties away from my home. BMW is a premium car, just as is Mercedes, but the difference is dealership operations is like night and day and service labor rates are identical. This service visit and the prior one at the BMW dealership in Westlake was very disappointing!

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